FedEx Companies Receive Top 2016 Quest for Quality Awards
OREANDA-NEWS. September 28, 2016. Six subsidiary companies of FedEx Corp. (NYSE: FDX) have been highly ranked by Logistics Management magazine readers in the 33rd Annual Quest for Quality Awards. The awards provide the transportation industry with a measure of customer satisfaction and performance excellence among both carriers and third-party logistics (3PL) service providers.
The 2016 ratings of FedEx companies among the Quest for Quality Awards are as follows:
Quest For Quality Category | FedEx Operating Company | Ranking |
Air Express Carriers | FedEx Express | 1 |
Surface Package Carriers | FedEx Ground | 1 |
LTL Carriers, National LTL | FedEx Freight | 1 |
LTL Carriers, Multi-Regional | FedEx Freight | 1 |
Expedited Motor Carriers | FedEx Custom Critical | 3 |
Airfreight Forwarders | FedEx Trade Networks | 5 |
3PL Value-Added Warehousing & Distribution Solutions | FedEx SupplyChain | 2 |
3PL Transportation Management Solutions | FedEx SupplyChain | 3 |
More than 4,725 readers of Logistics Management magazine ranked carriers on the basis of five key criteria: on-time performance, value, information technology, customer service, and equipment and operations. The 3PL providers are rated on different criteria: carrier selection and negotiation, order fulfillment, transportation & distribution, inventory management, and logistics information systems.
“Quality is a foundational part of the culture at FedEx,” said Patrick Fitzgerald, FedEx SVP Integrated Marketing & Communications. “Our desire to continuously enhance our customers’ experience drives us to make quality a cornerstone of everything we do.”
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