OREANDA-NEWS. April 06, 2016. Software analytics company
New
Relic, Inc. (NYSE: NEWR) announced today the
Royal Opera House
(ROH), home of two of the world’s great artistic companies - The Royal
Opera and
Royal Ballet - selected the New Relic Software Analytics Cloud
to deliver a unified view of their entire application architecture. To
select their application performance monitoring (APM) solution, ROH
undertook a thorough review of vendors, choosing
New Relic based on the
value for the capabilities, ability to monitor applications on both
Amazon Web Services and Microsoft Azure, and the continuous innovation
New Relic delivers in products as a cloud-based solution.
A charitable company, ROH not only aims to focus their funds on the
actual art they produce, but also has a charge from the Arts Council of
England, the government body supporting arts and culture, to demonstrate
digital leadership for arts companies throughout the country. With one
of the larger in-house digital teams for an arts organization, ROH is
using New Relic to help advance and manage digital initiatives that are
dynamic, agile, and innovative in how they engage with their patrons.
ROH’s primary revenue stream is through online ticket sales, with fierce
competition among their patrons for the best seats at popular
performances. This results in seasonal traffic spikes, which can range
anywhere from 2,500 to as many as 5,000 concurrent bookers when tickets
go on sale. To effectively address this demand, ROH’s e-commerce stack
has been built in .NET and PHP, and utilizes Amazon Web Services to
scale the front end of the application. New Relic is delivering ROH a
thorough understanding of how every level of this architecture impacts
and performs during the customer journey, beginning with the purchase
pathway where performances are selected, to seat selection, and finally
the payment process itself.
Within two months ROH has fully deployed New Relic for their external
production website and seen rapid value from its insights:
-
Following a recent code push, unexpected performance problems occurred
in part of the purchase pathway. New Relic delivered insights that
allowed the development team to identify and roll back the bug within
30 minutes. Prior to implementing New Relic, ROH estimates that this
would have taken a full day.
-
New Relic helped ROH identify that a social feed embedded in their
homepage was disrupting the site loading as the social service was
experiencing a disruption. The ROH team quickly disabled the feed,
allowing patrons to access the site while they refactored the social
module.
-
ROH is now able to have a dialogue with their ticketing system
provider armed with in-depth metrics about the performance of that
system and how it can be optimized for ROH’s specialized needs in how
they price and sell performances.
ROH plans to further leverage the insights New Relic can deliver from
their technology initiatives. ROH will look to the New Relic Software
Analytics Cloud to provide insight for the launch and ongoing management
of the first e-ticketing system for a U.K. arts organization, enabling
patrons to hold their tickets and vouchers in their Apple Wallet or
Android device. ROH is also building DevOps capabilities across their
digital presence and technology operations teams to build a common
approach to automation and monitoring. This is critical as ROH is in the
process of migrating internal operations applications such as finance
and payroll to Microsoft Azure.
Supporting Quotes
“The Royal Opera House is aiming to lead the way in our use of
technology to engage with our audiences and support the greatest opera
and ballet in the world. As we identify ways to add value to the
business units within the company, New Relic will help us ensure we’re
effectively using technology,” said
Joe McFadden, CTO,
Royal Opera
House. “New Relic allows us to shift our focus from IT metrics such as
server up time to business metrics that enable our digital and
technology organization to be innovative, demonstrate business value and
manage risk.”
“New Relic is thrilled to work with dynamic organizations like the Royal
Opera House as they transform to not only serve their current audiences,
but also to engage future audiences,” said
Erica Schultz, EVP, global
enterprise sales at New Relic. “We are excited to see the Royal Opera
House getting rapid value from our products to gain visibility into
their software architecture and ultimately drive a smooth ticket
purchasing process for patrons."
About New Relic
New Relic is a software analytics company that delivers real-time
insights to more than 500,000 users and 13,000 paid business accounts.
As a multi-tenant SaaS platform, the New Relic Software Analytics Cloud
helps companies securely monitor their production software in virtually
any environment, without having to build or maintain dedicated
infrastructure. New Relic helps companies improve application
performance, create delightful customer experiences, and realize
business success. Learn more at newrelic.com.
Forward-Looking Statements
This press release contains “forward-looking” statements, as that term
is defined under the federal securities laws, including but not limited
to actions taken by ROH in the future, including the use of New Relic
products in connection with their planned activities, as well as the
benefits to customers of the New Relic Software Analytics Cloud. The
achievement or success of the matters covered by such forward-looking
statements are based on New Relic’s current assumptions, expectations,
and beliefs and are subject to substantial risks, uncertainties,
assumptions, and changes in circumstances that may cause New Relic’s
actual results, performance, or achievements to differ materially from
those expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and other
results and the forward-looking statements in this press release is
included in the filings we make with the SEC from time to time,
including in New Relic’s most recent Form 10-Q, particularly under the
captions “Risk Factors” and “Management’s Discussion and Analysis of
Financial Condition and Results of Operations.” Copies of these
documents may be obtained by visiting New Relic’s Investor Relations
website at http://ir.newrelic.com
or the SEC's website at www.sec.gov.
New Relic assumes no obligation and does not intend to update these
forward-looking statements, except as required by law.
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