OREANDA-NEWS. March 18, 2016. Convergys Corporation (NYSE: CVG), a global leader in customer management, has won a Gold Stevie Award at the 10th annual Stevie Awards for Sales & Customer Service. The award was for the Convergys IVR FastPath Development Environment toolset.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.

"It's an honor to be recognized with this award in the Sales & Customer Service category at the 2016 Stevie Awards" said Kathy Juve, SVP, Global Marketing and Product Development. "Customer experience is the backbone of our company. Our teams make every effort to innovate our products and solutions to help our clients improve the customer experience they provide their customers."

FastPath by Convergys is the first and only Voice User Interface (VUI) development environment that separates Interactive Voice Response (IVR) call flow logic from business logic, thereby centralizing the IVR design process. It enables clients to deploy changes quickly to meet customer needs and improve the customer experience. On average, FastPath provides a 90% reduction in the time it takes to develop call flows, a 75% reduction in the time it takes to develop test plans, and a 30% reduction in the time it takes to test IVR applications.

About The Stevie Awards 
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Learn more about the Stevie Awards at http://www.StevieAwards.com.

About Convergys Customer Interaction Technologies: For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We combine omnichannel technologies and award-winning Professional Services to deliver effortless, personalized interactions.

About Convergys

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit www.convergys.com to learn more about us.