OREANDA-NEWS. Kaspersky Lab North America was presented with a Bronze Stevie Award for Customer Service department of the year in the tenth annual Stevie Awards for Sales and Customer Service. As the world’s top sales awards, business development awards, contact center awards and customer service awards, the Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

“The Support and Services team works tirelessly to deliver the very best customer experience, and this award is a true testament toward achieving that goal,” said David Mello, senior vice president, support and services, Kaspersky Lab North America. “We pride ourselves in never settling for the status quo, and we continuously explore ways to enhance users’ relationships with our support channels. From improving the overall quality of support we provide, to expanding the skill set of our support technicians, we’re committed to bringing the upmost value to our customers.”

This award comes on the heels of yet another award win: the Kaspersky Lab North America Business Products Support Team was recently recognized as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA), the world's leading organization dedicated to advancing the business of technology services. In order to be eligible for the award, the team participated in a training and certification program that included weekly educational sessions, as well as testing and reinforcement exercises that were conducted both individually and as a team. The team went above and beyond the requirements and as a result of the program, they obtained the following key metrics:

  • Customer satisfaction improved from 81 percent to 87 percent, an increase of 6 percent
  • Employee attrition rate has improved from 12 percent (the average over the last seven quarters) to 0 percent for the third quarter of 2015

In addition, Kaspersky Lab North America earned top marks in the Support and Services category of The Channel Company’s esteemed 2015 CRN Annual Report Card.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

About Kaspersky Lab

Kaspersky Lab is one of the world’s fastest-growing cybersecurity companies and the largest that is privately-owned. The company is ranked among the world’s top four vendors of security solutions for endpoint users (IDC, 2014). Since 1997 Kaspersky Lab has been an innovator in cybersecurity and provides effective digital security solutions and threat intelligence for large enterprises, SMBs and consumers. Kaspersky Lab is an international company, operating in almost 200 countries and territories across the globe. Over 400 mln. users are protected by Kaspersky Lab technologies worldwide.