OREANDA-NEWS. February 08, 2016. Let’s play a quick game of “would you rather”

Would you rather:

  1. Drive to the bank, find a parking spot, and wait 15 minutes for an available teller to deposit a check OR
  2. Deposit a check by taking a picture of it on your smartphone?

Would you rather:

  1. Call customer service, press a series of numbered options and get put on hold for 20 minutes OR
  2. Immediately connect with customer service via live chat, video conferencing or social media? Or even figure out the answer yourself via a knowledge base or forum?

Would you rather:

  1. Request a quote on automobile or home insurance and wait for a sales representative to call you back OR
  2. Get the quote instantly online as soon as you submit your information?

It really doesn’t seem to be much of a game.

Speed is changing the game and businesses have to work smarter and faster to deliver great sales and service experiences. Your customers already have come to expect instant gratification and fast response times. The Internet of Things is only accelerating this trend, with new innovations combining speed and connectivity being designed every day. But many companies are struggling to deliver on faster results because they’re stuck with on-premise solutions that aren’t built to be responsive, connected or agile.

Cut the Cord

By 2020, millennials will make up 50 percent of the workforce, and they’re a hugely influential customer base. These digital natives expect a certain level of customer experience—one that is mobile-first, personalized to their needs, proactive when it comes to resolving issues, and connected across customer touchpoints. On-premise legacy systems just can’t easily or quickly deliver the connected experiences that modern customers expect. They usually require a large upfront investment, maintenance is ongoing, and data is often siloed. IT departments must implement and build solutions from the ground up, making for costly and time-consuming, and resource-intensive projects. It’s a huge roadblock. That’s why many companies have turned to the cloud.

Built for Speed

In our new e-book The Future is Now: How to Jumpstart Your Journey to the Cloud, we show you why the fastest path to success is moving to the cloud. By nature, cloud computing is adaptive, agile, and meets the speed of design innovation. In a single, unified cloud ecosystem, with a common framework, developers and IT organizations can build and iterate fast, with apps scaling with your company’s success. Cloud also helps connect your entire company, across every business function, with your customers. All of your data is collected in one centralized place, with updates made in real-time. Results? Your company gets smarter and more predictive about your customers, and your customers are more satisfied with the speed and quality of their experiences. It’s a win-win.

In this e-book

  • How are legacy systems slowing down my company?

  • What’s the difference between on-premise solutions and cloud solutions?

  • What kind of connected experiences are customer looking for?

  • How can IT and the business work together to achieve more?

  • What should I look for in a cloud solution?

You’ve got questions; we’ve answered them. Whether you’re in IT looking to get support for cloud innovation, or a business user wanting to learn more about the power of cloud, this e-book is for you.

The pressure is on for companies to deliver and exceed their customer’s expectations. It’s a challenge to be sure, but it’s also an exciting opportunity for businesses to connect with customers in new and different ways. Don’t let on-premise legacy solutions hold you back; the time’s ripe to move to the cloud.

Ready to begin your journey? Download our free e-book to learn more about investing in innovation, not infrastructure.