OREANDA-NEWS. December 10, 2015. SSE has once again been named the best performing energy firm by Citizens Advice – a position it has held every quarter since 2009.

The consumer advice body has released its latest quarterly Energy Supplier Performance report, which shows SSE holding onto the top spot and outperforming both small and large suppliers.

The latest figures, for the period July to September 2015, awards SSE a complaints score of 38.9 per 100,000 customers – an improvement on the last quarter.

They also show SSE outperforming not only the larger suppliers, but also independents like Ovo, First Utility and Good Energy – with the gap between best and worst energy suppliers widening.

Will Morris, Group Managing Director Retail: said: “These latest figures show once again that we are the best in the business when it comes to resolving issues for customers swiftly and puts to bed the myth that smaller is better when it comes to customer service.

“We already receive fewer Ombudsman complaints than anyone in the industry, but, one complaint is one too many. If things do go wrong, customers should know we’ll do all we can to put them right and that it won’t drag on forever.

“We want to fix any issues as quickly and directly as possible, whilst giving customers the peace of mind of knowing that they can get independent guidance sooner rather than later. We will soon be twice as fast as anyone else on this and would urge all suppliers to follow our lead.”

This is only the second time the league table has been updated to include complaints performance for the 18 largest energy suppliers operating in the UK market.

In August SSE announced it would be the only supplier to advise customers of their right to take an unresolved complaint to the Ombudsman after four weeks instead of the industry standard eight – twice as fast as any other supplier.

This latest step is part of a series of measures SSE is taking to improve the experience of its customers, as outlined in its latest annual Treating Customers Fairly statement.