OREANDA-NEWS. December 01, 2015. Phil Dunmore says business advice is critical. The traditional line between business and IT has disappeared, or become blurred, he says. “There is a need for the entire IT organization, including its sourcing partners, to work seamlessly with the business to develop digital strategies and solutions.”

Dunmore says digital is delivered through an agile approach that needs a blend of business and IT capabilities. IT must support the business with ideas as well as implementation, he says.

IT services contracts must move from fixed to flexible contract design principles in order to support digital, says Dunmore.

“IT contracts developed over the past decade have focused on defining and managing in a fixed environment,” he adds.

“Business demands and technology are changing so rapidly that contracts need to enable a flexibility in the type of services and capabilities the partner is expected to propose and deliver, driving potentially different contracting methods with the accent on delivering business outcomes and innovation,” he says.