OREANDA-NEWS. November 30, 2015. The advent of robotics is, strategically, an important development, for which we have prepared and which we want to test.

KLM is of the opinion that robotics will have a growing impact on air transport in the coming years. We are testing technology in several areas, to assess if and how robotics would augment our processes.

These developments are wholly in line with KLM’s objectives with regard to innovation, as one of the cornerstones of strategy. At KLM, the chief purpose of robotics will probably be to offers staff and customers even better support, using innovative technology.

Michel Pozas, Vice President Customer Innovation & Care AFKL