OREANDA-NEWS. November 27, 2015. Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth 400,000 to provide its Liberty Customer Experience Manager solution to a Local Authority.

With over 100 existing Local Authority customers using other elements of Netcall's multichannel Customer Engagement suite, this contract is the first with a Local Authority for the Customer Experience Manager (CXM) modules within Liberty. The customer will use the CXM module to provide a single view of all data relevant to their customers, enable efficient case management and facilitate multichannel interaction with their customers.

Netcall's ability to deliver the solution via a SaaS model was key to winning the contract. As the Local Authority is already a Netcall customer they will also benefit from the integration between the CXM module and their current Netcall Contact Handling solution to streamline interactions and enable web self-service.

Henrik Bang, CEO of Netcall commented: "Today's announcement is an excellent demonstration of the broad applicability of all modules within our Liberty suite across industry verticals. Today's Local Authorities are focused on providing increased levels of customer service via any communication means the customer wishes, whether that be telephone, mobile, web or email. Liberty enables them to provide this while reducing the cost of each interaction. We are delighted to be working with the Local Authority and look forward to helping them achieve their service goals."