01.09.2015, 14:03
Zain Bahrain Enhances Customer Experience Across Its Retail Footprint
OREANDA-NEWS. Zain Bahrain,
the most
innovative
telecom
provider
in
the Kingdom
of Bahrain
,
has launched a
series of
exciting
new
services to enhance
customer experience
across
its
widespread
retail footprint.
The company has deployed a state - of - the - art Customer Visit Management system allowing for quicker seamless service and higher levels of care when visiting any of Zain’s twenty - two retail experience shops across Bahrain. Customers under the exclusive Signature VIP program are also instantly provided priority access to service and care at any Zain’s experience shop.
“Our top priority at Zain Bahrain is to provide the best experience, offer more ease and better convenience to the needs of our growing customer base. Driving innovation is our passion and we continuously challenge ourselves to introduce the service and technologies that is truly customer focused. This is the key to our suc cess,” said Zain’s Director of Sales a nd Customer Care, Arslan Khan.
Zain Bahrain has completely re - branded its retail footprint, with a vibrant colourfu l theme, set in a friendly meet and greet environment, fitted with self - service machines, device displays and demos, and interactive product screens. It has also recently opened up new a new outlet in Seef Muharraq Mall as well as a new flagship experience shop in Bahrain’s City Centre.
Smart Desk has also been introduced at Zain’s experience shops, which provides for dedicated after - sales technical care to customers with Smart Phones, Laptops, Tablets, Broadband devices and other services.
Customers will also be delighted with self - ser vice Live Chat recently introduced at eight main experience shops, whereby customers can chat on - line with dedicated service agents for their qu eries and customer care matters, and at their convenience.
About Zain Bahrain
Zain Bahrain, the most innovative operator in the Kingdom was awarded a mobile telecom license on 22 April, 2003 and commenced commercial operations on 28 December 2003. The operation promptly placed Bahrain on the world telecom map through the introductio n of many new mobile technologies and today offers nationwide high - speed 4G LTE services. Zain Bahrain is listed on the Bahrain Bourse (Ticker: ZAINBH). Zain Bahrain is part of Zain Group, a leading telecommunications operator across the Middle East and Af rica providing mobile voice and data services to over 43.7 million active customers as of 30 September, 2014. With a commercial presence in 8 countries, Zain operates in: Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. In Lebanon, the G roup manages ‘touch’ on behalf of the government. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture.
The company has deployed a state - of - the - art Customer Visit Management system allowing for quicker seamless service and higher levels of care when visiting any of Zain’s twenty - two retail experience shops across Bahrain. Customers under the exclusive Signature VIP program are also instantly provided priority access to service and care at any Zain’s experience shop.
“Our top priority at Zain Bahrain is to provide the best experience, offer more ease and better convenience to the needs of our growing customer base. Driving innovation is our passion and we continuously challenge ourselves to introduce the service and technologies that is truly customer focused. This is the key to our suc cess,” said Zain’s Director of Sales a nd Customer Care, Arslan Khan.
Zain Bahrain has completely re - branded its retail footprint, with a vibrant colourfu l theme, set in a friendly meet and greet environment, fitted with self - service machines, device displays and demos, and interactive product screens. It has also recently opened up new a new outlet in Seef Muharraq Mall as well as a new flagship experience shop in Bahrain’s City Centre.
Smart Desk has also been introduced at Zain’s experience shops, which provides for dedicated after - sales technical care to customers with Smart Phones, Laptops, Tablets, Broadband devices and other services.
Customers will also be delighted with self - ser vice Live Chat recently introduced at eight main experience shops, whereby customers can chat on - line with dedicated service agents for their qu eries and customer care matters, and at their convenience.
About Zain Bahrain
Zain Bahrain, the most innovative operator in the Kingdom was awarded a mobile telecom license on 22 April, 2003 and commenced commercial operations on 28 December 2003. The operation promptly placed Bahrain on the world telecom map through the introductio n of many new mobile technologies and today offers nationwide high - speed 4G LTE services. Zain Bahrain is listed on the Bahrain Bourse (Ticker: ZAINBH). Zain Bahrain is part of Zain Group, a leading telecommunications operator across the Middle East and Af rica providing mobile voice and data services to over 43.7 million active customers as of 30 September, 2014. With a commercial presence in 8 countries, Zain operates in: Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. In Lebanon, the G roup manages ‘touch’ on behalf of the government. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture.
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