Fitch Affirms Protective Life's Commercial Servicer Ratings
--Commercial primary servicer at 'CPS3+';
--Commercial master servicer at 'CMS3';
--Commercial loan level special servicer at 'CLLSS3+'.
The servicer ratings reflect Fitch's assessment of Protective Life's ability to service commercial real estate loans, its experienced and stable management team, and the financial support of its parent. The primary and master servicer ratings also reflect the company's limited experience servicing loans with cash management features and overseeing independent primary servicers, as well as a stronger reliance on manual processes. The rating also considers Protective Life's reliance on correspondents for subservicing, which Fitch believes is appropriate for the company's current life company focused servicing portfolio.
The affirmation of the loan level special servicer rating reflects the shared staffing structure of Protective Life's special servicing group, the role experienced senior managers play in directing workouts, and the lack of technology to perform special servicing for a large volume of defaulted loans. Special servicing staff averages 10 years of industry experience and five years of tenure with the company. While Fitch notes as a concern the limited years of experience and the historically high level of turnover of special servicing staff employees, the special servicing group has two senior managers who average 27 years of experience and act as the lead for most work outs and actively monitor the supporting staff, composed of two junior asset managers, one portfolio analyst, and one paralegal.
Protective Life Insurance Co. (Protective Life, or the company), Founded in 1907, performs commercial mortgage servicing at its headquarters in Birmingham, AL. In support of its product offerings, the company uses a conservative investment strategy that includes commercial mortgage loan origination for retail, multifamily, office, and industrial properties.
Protective Life relies on a correspondent network for placing new originations and certain subservicing functions, resulting in a higher degree of primary servicing functions subserviced relative to other rated primary servicers. The company shadow services all aspects of loan administration for subserviced loans, which are handled internally in the same manner as directly serviced loans.
The company currently services 1,623 loans in its general account totaling \\$4.8 billion as of March 31, 2015, as well as 179 CMBS loans totaling \\$441.6 million. Protective Life retained master, primary, and special servicing responsibilities for the CMBS loans during internal securitizations in 1996, 1997, and 2007. Protective Life currently has no plans to re-enter the CMBS market.
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