OREANDA-NEWS. Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth a minimum of £1.4 million to provide its Liberty multi-channel contact centre and unified communication solutions.

As part of the agreement Netcall will deliver a range of inbound and outbound voice, email and chat applications that utilise Liberty's business process management capabilities for workflow automation and data integration with legacy systems. This will enable the client to deliver a consistent, personalised customer experience and achieve efficiencies. Netcall's solution will replace a number of legacy on-premise systems with a hosted solution that provides a virtual contact centre for the client's six sites.

Henrik Bang, CEO of Netcall commented: "Today's announcement represents a milestone for Netcall as it is the largest SaaS contract we have been awarded for our new Liberty platform.

"The end-to-end, fully hosted solution will transform the way in which our client interacts with its customers and we look forward to working with them."