OREANDA-NEWS. ServicePower Technologies Plc (AIM: SVR), a market leader in field service management technology, is pleased to announce that it has signed contracts with three major North America companies for its SeviceOperations and ServiceMobility platforms.

JVCKENWOOD USA Corporation and JVCKENWOOD Canada, Inc. has selected ServiceOperations as its warranty claims processing and payment platform for the US and Canada; a branded audio, video and multimedia company has appointed ServicePower to utilise ServiceOperations in support of its multi-brand music lifestyle business; while a leading North American consumer products manufacturer, has partnered with ServicePower to implement its ServiceMobility application for field services within the manufacturing sector.
JVCKENWOOD provides services to warranty customers by using the best third party contractors in North America to quickly manage the repair of products in the event of a failure. The ServiceOperations solution will enable the company to optimally manage the warranty process to ensure claims for repair services are validated against the highest levels of control for warranty reserve. The flexibility and global capability of the platform will enable JVCKENWOOD to manage US and Canadian operations based on individual country requirements.

A global leader in audio systems, docking stations, sound bars, headphones and connected audio has signed up ServicePower to utilise ServiceOperations in support of its multi-brand music lifestyle business. The company will work with ServicePower to deliver exceptional experiences for the both consumer and professional customers of its brands.

A leading North American consumer products manufacturer has partnered with ServicePower to use its cutting-edge, cross-platform ServiceMobility solution for field service application within the manufacturing sector.

The client created its own mobile application decades ago which was then integrated to ServicePower's ServiceScheduling routing optimisation engine in order to deliver improvements in technician productivity and customer satisfaction. ServiceMobility, hosted by ServicePower, will provide the client with the ability to further mobilise its field service processes, including the functionality needed to support on-site repairs, including schedules, integrated navigation, status acquisition and geographic location, access to parts inventory and payment processing. Additional features such as photo capture and schematic views, collaboration tools, customer surveys, estimates and custom forms can be configured to display and collect information on a job by job basis, providing support for a wide range of field service requirements.

Marne Martin, CEO ServicePower, said: "We are delighted to announce these latest contracts which highlight our continual momentum and position us as one of the leading service network management firms globally. We look forward to working with these recognised brands as we continue to evolve and develop new business opportunities."