OREANDA-NEWS. July 29, 2015. Willis Group Holdings plc (NYSE:WSH), the global risk advisory,  re/insurance broking, and human capital and benefits firm, today reported results for the three and six months ended June 30, 2015.

Dominic Casserley, Willis Group Chief Executive Officer, commented, "We are pleased with our underlying performance with underlying net income up 21% compared to last year. We are also pleased with our organic performance, having achieved 200 basis points of positive spread. We have achieved this despite the well anticipated headwinds we faced in this quarter from timing issues and uneven market conditions.”

Casserley continued, "The progress of our Operational Improvement Program continues to exceed our expectations and additional savings have been identified. We expect \\$80 million of savings from the Program this year and about \\$150 million in 2016. We are increasing the total post-Program annual savings target from \\$300 million to \\$325 million, and have provided a thorough update on the strong progress of the Program in this earnings release.”

Casserley concluded, “While the outlook for insurance rates across many segments of our business is not helpful, we are well positioned in the marketplace for continued growth.  We continue to believe that we will generate mid-single digit organic growth for the year and given our solid expense management performance to date, we are now increasing our 2015 expectations for positive spread between organic commissions and fees and expense growth from 130 basis points to 200 basis points. This provides an excellent earnings platform for our proposed merger with Towers Watson."

Select Willis Group GAAP and non-GAAP financial measures

    Three months ended
June 30,
  Six months ended
June 30,
Reported measures     2015     2014       2015     2014  
Reported commissions and  fees growth     (1.3 )%   5.1 %     (1.1 )%   4.6 %
Reported total expenses growth     3.8 %   8.9 %     3.4 %    4.3 %
Reported operating margin     11.4 %   15.8 %     19.8 %   23.3 %
Reported diluted EPS   \\$ 0.38   \\$ 0.26     \\$ 1.54   \\$ 1.61  
Underlying measures(1)(2)            
Underlying commissions and  fees growth     5.3 %   4.5 %     5.6 %   4.2 %
Underlying total expenses growth      5.1 %   6.1 %     5.3 %   5.7 %
Underlying operating margin      17.0 %   16.9 %     23.9 %   23.8 %
Underlying diluted EPS   \\$ 0.58   \\$ 0.48     \\$ 1.84   \\$ 1.69  
Organic measures(1)            
Organic commissions and fees growth     1.6 %   4.5 %     2.6 %   4.3 %
Organic total expenses growth      (0.4 )%   6.1 %     0.6 %   5.7 %
Organic operating margin      17.8 %   16.2 %     24.9 %   23.4 %

(1) Please refer to the supplemental financial information attached to this press release for detailed definitions of our non-GAAP financial measures and accompanying reconciliations to GAAP measures. The supplemental financial information also includes the GAAP figures and accompanying reconciliations for commissions and fees growth by segment.

(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.

Second Quarter 2015 Financial Results

Willis Group reported net income of \\$70 million, or \\$0.38 per diluted share, in the second quarter of 2015 compared to net income of \\$47 million, or \\$0.26 per diluted share, in the prior year quarter. Items that affected second quarter 2015 net income included: restructuring costs related to the Operational Improvement Program of \\$0.15 per diluted share; M&A transaction-related expenses of \\$0.06 per diluted share; a gain on disposal of operations of \\$0.02 per diluted share; and \\$0.01 per diluted share from the devaluation of the Venezuelan currency. Items affecting the second quarter of 2014 are shown in Note 6 of the Supplemental Financial Information attached to this press release.

Underlying diluted earnings per share, which excludes the items noted above, were \\$0.58 per diluted share in the second quarter of 2015, compared to \\$0.48 per diluted share in the second quarter of 2014. The 21% improvement was primarily driven by mid-single digit growth in underlying revenues, lower expenses from cost management initiatives and the Operational Improvement Program, and a reduced tax rate compared to the prior year period.

Revenues

Second quarter 2015 total reported commissions and fees of \\$917 million were down 1.3% from \\$930 million in the second quarter of 2014, impacted by \\$59 million from unfavorable foreign currency movements. Total commissions and fees were favorably impacted by a \\$33 million period-over-period net increase from acquisitions and disposals completed during the past twelve months.

Underlying commissions and fees, which exclude the impact from foreign currency movements, grew 5.3%.

Organic commissions and fees, which exclude both the impact of foreign currency movements and the net impact of acquisitions and disposals, grew 1.6%, led by solid growth in Willis International and modest growth in Willis North America, partially offset by modest declines in Willis GB and Willis CWR.

Expenses

Total Expenses

On a reported basis, total expenses increased \\$30 million, or 3.8%, to \\$817 million in the second quarter of 2015, from \\$787 million in the second quarter of 2014. Total reported expense growth included \\$38 million of restructuring costs related to the Operational Improvement Program, \\$14 million of M&A transaction-related expenses from the acquisitions of Miller Insurance Services and Gras Savoye and the proposed merger with Towers Watson, and a \\$40 million period-over-period net increase in operating costs of acquisitions and disposals closed over the past 12 months.  Total expenses were favorably impacted by \\$56 million from foreign currency movements.

Underlying total expenses, which exclude restructuring costs, foreign currency movements, and M&A transaction-related expenses, grew 5.1% to \\$765 million. Included in this growth is the \\$40 million period-over-period net increase in operating costs of acquisitions and disposals (or 550 basis points of the growth in the quarter).

Organic total expense growth, which further excludes the net impact of acquisitions and disposals, declined 0.4%, driven primarily by lower incentive compensation, reduced pension expense and lower professional fees compared to the prior year period.

Salaries and Benefits

Reported salaries and benefits were \\$561 million in the second quarter of 2015, a decrease of 2.4% from \\$575 million in the prior year quarter. Salaries and benefits in the period included a \\$25 million period-over-period net increase from acquisitions and disposals, and \\$1 million of M&A transaction-related expenses, but were favorably impacted by \\$42 million of foreign currency movements.

Underlying salaries and benefits grew 5.1%. Included in this growth is the \\$25 million period-over-period net increase in operating costs from acquisitions and disposals (or 470 basis points of the growth).

Organic salaries and benefits grew 0.4% as modest growth in salaries was offset by declines in incentive compensation and pension costs. Headcount, excluding the impact of acquisitions and disposals, increased 1.7% compared to the second quarter of 2014 driven primarily by the roll-out of the Operational Improvement Program, such that offshore and near shore lower-cost location headcount rose by approximately 800 compared to the prior year, while onshore headcount declined by approximately 500 over the same period.

Other operating expenses

Reported other operating expenses were \\$179 million in the second quarter of 2015, an increase of 3.6% from \\$173 million in the prior year quarter. Other operating expenses in the period included an \\$8 million period-over-period net increase in operating costs from acquisitions and disposals and \\$13 million of M&A transaction-related expenses, but were favorably impacted by \\$13 million from foreign currency movements.

Underlying other operating expenses grew 3.7%. Included in this growth is the \\$8 million period-over-period net increase in operating costs of acquisitions and disposals (or 530 basis points of growth).

Organic other operating expenses decreased 1.6% primarily driven by lower professional fees and as a result of progress on cost management initiatives.

Operating margin

Willis’s reported operating margin was 11.4% in the second quarter of 2015, a decrease of 440 basis points compared to the second quarter of 2014 primarily due to increased restructuring charges and M&A transaction-related expenses.

Underlying operating margin, which excludes restructuring costs, M&A transaction-related expenses and the net impact from foreign currency movements, was 17.0% in the second quarter of 2015, an increase of 10 basis points compared to the second quarter 2014.  

Organic operating margin was 17.8% in the second quarter 2015, an increase of 160 basis points from 16.2% in the prior year quarter. The increase reflects modest organic revenue growth combined with solid execution of the Company’s cost management initiatives.

Taxes

The reported tax rate for the second quarter of 2015 was approximately 20%. The tax rate in the quarter was driven primarily by the geographic mix of operating profits and a reduction in tax provisions following the outcome of tax audits during the quarter. After excluding the impact of certain items as described in Note 6 of the Supplemental Financial Information attached to this press release, the underlying tax rate for the quarter was approximately 22%.  

Segment Revenue Results

Willis GB

Organic commissions and fees in Willis GB, which comprises Willis’s Great Britain-based Specialty and Retail businesses, decreased 2.3% in the second quarter of 2015 compared with the second quarter of 2014. The segment’s underlying commissions and fees decreased 3.3% as the result of the divestiture of small, non-core businesses over the past 12 months.

The quarter’s performance reflects mid-single digit declines in Retail and P&C lines, partially offset by solid growth in Financial lines. The turnaround efforts of this segment’s results are progressing, centered on developing large corporate client relationships through our industry and ”Connecting Willis” initiatives and efficiently and effectively serving medium sized clients.

Willis Capital, Wholesale and Reinsurance

Organic commissions and fees in Willis CW&R, which comprises Willis Re, Willis Capital Markets & Advisory, Willis’s wholesale operations and Willis Portfolio and Underwriting Services, decreased 2.3% in the second quarter of 2015 compared with the second quarter of 2014. The decline was primarily due to a change in timing of certain business at Willis Re as noted in the first quarter 2015 earnings release, and declines in Wholesale, partially offset by growth at Willis Capital Markets & Advisory. The segment’s underlying commissions and fees grew 3.6%, favorably impacted by revenues from Miller Insurance Services and SurePoint Re.

Willis North America

Organic commissions and fees in Willis North America grew 2.5% in the second quarter of 2015 compared with the second quarter of 2014. Mid-single digit growth in Human Capital and double-digit growth in Surety were offset by modest declines in Construction primarily due to the non-recurrence of the strong flow of one-time projects in the second quarter of 2014. The segment’s underlying commissions and fees declined 2.3% driven by the divestitures of several small, non-core businesses over the past 12 months.

Willis International

Organic commissions and fees in Willis International grew 7.1% in the second quarter 2015 compared with the same period in 2014. The growth was primarily driven by double digit growth in Latin America and China. Results in Western Europe also remained favorable, particularly in Germany and Sweden. Weakness in Australia was largely driven by the cancellation of a large infrastructure project this quarter.

The segment’s underlying commissions and fees grew 27.9%, favorably impacted by the acquisitions of

Max Matthiessen,

Charles Monat and the IFG pension and financial advisory businesses over the past 12 months.

Operational Improvement Program

Willis generated savings from the Operational Improvement Program of approximately \\$20 million in the second quarter of 2015. For the six month period ended June 30, 2015, Willis has generated savings of approximately \\$30 million.

Restructuring costs from the program were \\$38 million in the second quarter of 2015. For the six month period, restructuring costs were \\$69 million. Details of the costs by segment and type of expense are included in Note 7 of the Supplemental Financial Information attached to this press release.

A detailed update to the Operational Improvement Program is included below.

Six Month 2015 Financial Results

Reported net income for the six months ended June 30, 2015 was \\$280 million, or \\$1.54 per diluted share, compared with \\$293 million, or \\$1.61 per diluted share, in the same period a year ago. Underlying earnings per diluted share were \\$1.84 per diluted share for the six month period of 2015, up 9% compared with \\$1.69 per diluted share in 2014. 

Total reported commissions and fees were down 1.1% to \\$1,998 million for the six months ended June 30, 2015 compared to \\$2,020 million for the same period in 2014. Underlying commissions and fees were up 5.6%, while organic growth in commissions and fees was 2.6% compared to the same period a year ago.

Reported operating income and reported operating margin were \\$398 million and 19.8%, respectively, for the six months ended June 30, 2015, compared with \\$474 million and 23.3%, respectively, for the prior year. Underlying operating income and margin were \\$481 million and 23.9%, respectively, in 2015, compared with \\$453 million and 23.8%, respectively, in the prior year. Organic operating income and margin were \\$477 million and 24.9%, respectively, in 2015, compared with \\$438 million and 23.4%, respectively, in the prior year. The improved metrics in 2015 were driven by revenue growth combined with solid execution of cost initiatives.

Balance Sheet Highlights

As of June 30, 2015, cash and cash equivalents were \\$483 million, total debt was \\$2,520 million and total equity was \\$2,489 million. As of December 31, 2014, cash and cash equivalents were \\$635 million, total debt was \\$2,309 million and total equity was \\$2,007 million.

Dividends

At its July 2015 Board meeting, the Board of Directors approved a regular quarterly cash dividend of \\$0.31 per share (an annual rate of \\$1.24 per share). The dividend is payable on October 15, 2015 to shareholders of record at September 30, 2015. 

Share Buyback

In February 2015, Willis announced that it intends to buy back approximately \\$175 million in shares in 2015 to offset the increase in shares outstanding resulting from the exercise of employee stock options. Since the announcement and through the end of the second quarter of 2015, the Company bought back approximately 1.6 million shares for approximately \\$79 million. The Company has suspended its share buyback program pending the completion of the merger with Towers Watson.

Operational Improvement Program Update

At the inception of the Program in April 2014, the Company reported that it expected the Program to generate annualized cost savings of \\$300 million by the end of 2017, and cumulative cost savings of \\$420 million. When last updated in October 2014, the program was expected to generate at least \\$60 million of savings in 2015.

Due to strong execution against the overall strategy to date, the Company is increasing its expectations for cost savings from the program. The annualized cost savings expected to be generated by the end of 2017 are now expected to be \\$325 million. The cumulative cost savings are now expected to be \\$490 million through the end of the program, of which \\$80 million is anticipated to be realized in 2015.  Shown below is a table that contrasts the previous forecast of results with the current expected results from the Operational Improvement Program.

Previous Forecast (\\$millions) 2014A 2015E 2016E 2017E Cumulative
2014-2017E
Annualized
2018E
Savings   \\$ 11   >=\\$60 \\$ 135   \\$ 235   >=\\$420 \\$ 300  
Spend   \\$ 36   \\$ 130   <-------\\$240-------> \\$ 410     
               
Revised Forecast (\\$millions) 2014A 2015E 2016E 2017E Cumulative
2014-2017E
Annualized
2018E
Savings   \\$ 11   \\$ 80   \\$ 150   \\$ 250   \\$ 490   \\$ 325  
Spend   \\$ 36   \\$ 140   \\$ 140   \\$ 125   \\$ 440    

The Program is focused on driving cost savings across five primary work streams: Workforce Location, Operational Excellence, Real Estate, Information Technology and Procurement. Below is a description of those work streams as well as a table that provides expected savings from each.

Workforce Location: Moving middle and back office tasks and concentrating them in operational centers of excellence in lower-cost hubs. 

Operational Excellence: Strengthening the Company’s operational management capabilities and eliminating roles by standardizing processes and tools that leverage technology for workflow, document management and other software enhancements to improve the efficiency of back-office operations.

Real Estate: Projects designed to reduce the Company’s overall use of space while improving the productivity of the working environment. 

Information Technology: Reducing the number, size and complexity of IT systems and aligning them to a strategic architecture, data model and standards.

Procurement: Centralizing third party costs under the control of a single procurement team to drive enhanced negotiation capability and policy implementation and enforcement. 

 Workstream Description Program Target
Annualized
Savings

(\\$millions)
Workforce Location Relocation of  approximately 2,500 support roles to lower cost locations \\$ 161  
Operational Excellence Reduction of support roles   81  
Real Estate Lease consolidation in real estate   35  
Information Technology IT applications simplification and rationalization, and IT workforce, supplier and service optimization   35  
Procurement Reduction in certain expense items through renegotiation with suppliers   13  
    \\$ 325  

Other operational metrics achieved to date include: (i) the ratio of headcount in higher cost geographies to lower cost centers, which at inception of Program was 80:20, is currently at 75:25 (excluding the impact of acquisitions which were largely in higher cost geographies) ; (ii) the ratio of square footage of real estate per headcount, which at inception was indexed at 100, is currently at 96 as square footage has reduced by 105,000 square feet since inception; (iii) the ratio of desks per headcount, which at inception was indexed at 100, is currently at 98 as the reduction of more than 400 desks has been partially offset by increased desks in lower cost centers; and (iv) IT simplification and rationalization is progressing well.

Conference Call, Webcast and Slide Presentation

A conference call to discuss the second quarter 2015 results will be held on Wednesday, July 29, 2015, at 8:00 AM Eastern Time. To participate in the live call, please dial (866) 803-2143 (U.S.) or +1 (210) 795-1098 (international) with a pass code of “Willis”. A live (listen-only) audio web cast may be accessed through the investor relations section of the Company website at www.willis.com

A replay of the call will be available through August 29, 2015 at 5:00 PM Eastern Time, by calling (866) 841-6892 (U.S.) or + 1 (203) 369-1571 (international). A replay of the webcast will be available through the website.

About Willis

Willis Group Holdings plc is a leading global risk advisory, re/insurance broking, and human capital and benefits firm. With roots dating to 1828, Willis operates today on every continent with more than 18,000 employees in over 400 offices. Willis offers its clients superior expertise, teamwork, innovation and market-leading products and professional services in risk management and transfer. Our experts rank among the world’s leading authorities on analytics, modelling and mitigation strategies at the intersection of global commerce and extreme events. Find more information at our Website, www.willis.com, our leadership journal, Resilience, or our up-to-the-minute blog on breaking news, WillisWire. Across geographies, industries and specialisms, Willis provides its local and multinational clients with resilience for a risky world.

FORWARD-LOOKING STATEMENTS

We have included in this document 'forward-looking statements' within the meaning of Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934, which are intended to be covered by the safe harbors created by those laws. These forward-looking statements include information about possible or assumed future results of our operations. All statements, other than statements of historical facts that address activities, events or developments that we expect or anticipate may occur in the future, including such things as our outlook, future capital expenditures, growth in commissions and fees, business strategies and planned acquisitions, competitive strengths, goals, the benefits of new initiatives, growth of our business and operations, plans and references to future successes, are forward-looking statements. Also, when we use the words such as 'anticipate', 'believe', 'estimate', 'expect', 'intend', 'plan', 'probably', or similar expressions, we are making forward-looking statements.

There are important uncertainties, events and factors that could cause our actual results or performance to differ materially from those in the forward-looking statements contained in this document, including the following:           

  • the impact of any regional, national or global political, economic, business, competitive, market, environmental or regulatory conditions on our global business operations;
  • the impact of current global economic conditions on our results of operations and financial condition, including as a result of those associated with the Eurozone, any insolvencies of or other difficulties experienced by our clients, insurance companies or financial institutions;
  • our ability to implement and fully realize anticipated benefits of our new growth strategy and revenue generating initiatives;
  • our ability to implement and realize anticipated benefits of any cost-savings or operational improvement initiative, including our ability to achieve expected savings and other benefits from the multi-year Operational Improvement Program as a result of unexpected costs or delays and demand on managerial, operational and administrative resources and/or macroeconomic factors affecting the program as well as the impact of the program on business processes and competitive dynamics;
  • our ability to consummate transactions, including the proposed Towers Watson merger and the Gras Savoye acquisition;
  • our ability to obtain requisite approvals and satisfy other conditions to the consummation of proposed transactions, including obtaining regulatory and shareholder approvals for the proposed Towers Watson transaction and regulatory approval for the Gras Savoye acquisition;
  • our ability to successfully integrate our operations and employees with those of  Towers Watson and any acquired business, including Gras Savoye and Miller Insurance Services LLP;
  • our ability to realize any anticipated benefit of any acquisition or other transaction in which we may engage, including any revenue growth, operational efficiencies, synergies or cost savings;
  • the potential impact of the consummation of the proposed Towers Watson transaction on relationships, including with employees, suppliers, customers and competitors;
  • the diversion of management’s time and attention while the Towers Watson transaction or Gras Savoye acquisition is pending;
  • the federal income tax consequences of the Towers Watson transaction and the enactment of additional state, federal, and/or foreign regulatory and tax laws and regulations;
  • volatility or declines in insurance markets and premiums on which our commissions are based, but which we do not control;
  • our ability to compete in our industry;
  • material changes in commercial property and casualty markets generally or the availability of insurance products or changes in premiums resulting from a catastrophic event, such as a hurricane;
  • our ability to retain key employees and clients and attract new business, including at a time when Willis is pursuing various strategic initiatives;
  • our ability to develop new products and services;
  • the practical challenges and costs of complying with a wide variety of foreign laws and regulations and any related changes, given the global scope of our operations and those of any acquired business and the associated risks of non-compliance and regulatory enforcement action;
  • our ability to develop and implement technology solutions and invest in innovative product offerings in an efficient and effective manner;
  • fluctuations in our earnings as a result of potential changes to our valuation allowance(s) on our deferred tax assets;
  • changes in the tax or accounting treatment of our operations and fluctuations in our tax rate;
  • rating agency actions, including a downgrade to our credit rating, that could inhibit our ability to borrow funds or the pricing thereof and in certain circumstances cause us to offer to buy back some of our debt;
  • our inability to exercise full management control over our associates;
  • our ability to continue to manage our significant indebtedness;
  • the timing or ability to carry out share repurchases and redemptions which is based on many factors, including market conditions, the Company's financial position, earnings, share price, capital requirements, and other investment opportunities (including mergers and acquisitions and related financings);
  • the timing or ability to carry out refinancing or take other steps to manage our capital and the limitations in our long-term debt agreements that may restrict our ability to take these actions;
  • any material fluctuations in exchange and interest rates that could adversely affect expenses and revenue;
  • a significant decline in the value of investments that fund our pension plans or changes in our pension plan liabilities or funding obligations;
  • our ability to receive dividends or other distributions in needed amounts from our subsidiaries;
  • our involvement in and the results of any regulatory investigations, legal proceedings and other contingencies;
  • our exposure to potential liabilities arising from errors and omissions and other potential claims against us;
  • underwriting, advisory or reputational risks associated with our business;
  • the interruption or loss of our information processing systems, data security breaches or failure to maintain secure information systems; and
  • impairment of the goodwill in one of our reporting units, in which case we may be required to record significant charges to earnings.

The foregoing list of factors is not exhaustive and new factors may emerge from time to time that could also affect actual performance and results. For more information see the section entitled 'Risk Factors' included in Willis' Form 10-K for the year ended December 31, 2014 and our subsequent filings with the Securities and Exchange Commission. Copies are available online at http://www.sec.gov or www.willis.com.  

Although we believe that the assumptions underlying our forward-looking statements are reasonable, any of these assumptions, and therefore also the forward-looking statements based on these assumptions, could themselves prove to be inaccurate. In light of the significant uncertainties inherent in the forward-looking statements included in this document, our inclusion of this information is not a representation or guarantee by us that our objectives and plans will be achieved.

Our forward-looking statements speak only as of the date made and we will not update these forward-looking statements unless the securities laws require us to do so. In light of these risks, uncertainties and assumptions, the forward-looking events discussed in this document may not occur, and we caution you against unduly relying on these forward-looking statements.

Non-GAAP supplemental financial information

This press release contains references to non-GAAP financial measures as defined in Regulation G of SEC rules.   Consistent with Regulation G, a reconciliation of this supplemental financial information to our GAAP information is in the earnings release or the note disclosures that follow. We present such non-GAAP supplemental financial information, as we believe such information is of interest to the investment community because it provides additional meaningful methods of evaluating certain aspects of the Company’s operating performance from period to period on a basis that may not be otherwise apparent on a GAAP basis. This supplemental financial information should be viewed in addition to, not in lieu of, the Company’s condensed consolidated financial statements.

 WILLIS GROUP HOLDINGS plc
CONDENSED CONSOLIDATED INCOME STATEMENTS
(in millions, except per share data)
(unaudited)
           
           
    Three months ended
June 30,
  Six months ended
June 30,
 
     2015     2014      2015      2014       
Revenues                            
Commissions and fees   \\$ 917       \\$ 930       \\$ 1,998       \\$ 2,020        
Investment income     3         4         6         8        
Other income     2         1         5         4        
Total revenues     922         935         2,009         2,032        
Expenses                            
Salaries and benefits (including share-based compensation of \\$16 million, \\$15 million, \\$34 million, \\$29 million)     561         575         1,128         1,145        
Other operating expenses     179         173         339         338        
Depreciation expense     23         24         45         47        
Amortization of intangible assets     16         12         30         25        
Restructuring costs     38         3         69         3        
Total expenses     817         787         1,611         1,558        
Operating income     105         148         398         474        
Other (income) expense, net     (23 )       3         (17 )       3        
Interest expense     35         35         68         67        
Income before income taxes and interest in (losses) earnings  of associates     93         110         347         404        
Income taxes     19         59         75         122        
Income before interest in (losses) earnings of associates     74         51         272         282        
Interest in (losses) earnings of associates, net of tax     (2 )       (3 )       14         16        
Net income     72         48         286         298        
Less: Net income attributable to noncontrolling interests     (2 )     (1 )           (6 )           (5 )      
Net income attributable to Willis Group Holdings   \\$   70       \\$   47       \\$ 280       \\$ 293        
WILLIS GROUP HOLDINGS plc
CONDENSED CONSOLIDATED INCOME STATEMENTS
(in millions, except per share data)
(unaudited)
         
         
    Three months ended
June 30,
  Six months ended
June 30,
      2015     2014     2015     2014  
Earnings per Share – Basic and Diluted                        
Net income attributable to Willis Group Holdings shareholders:                         
  - Basic   \\$   0.39       \\$   0.26       \\$   1.56       \\$   1.64    
  - Diluted     0.38           0.26           1.54           1.61    
Average Number of Shares Outstanding                        
  - Basic     180         179         179         179    
  - Diluted     182         182         182         182    
Shares Outstanding at June 30 (thousands)     179,656         178,893         179,656
        178,893    
WILLIS GROUP HOLDINGS plc
CONDENSED BALANCE SHEETS
(in millions) (unaudited)
         
         
    June 30,
2015
  December 31,
2014
Current assets            
  Cash and cash equivalents   \\$   483       \\$   635    
  Accounts receivable, net     1,226         1,044    
  Fiduciary assets     11,006         8,948    
  Deferred tax assets     9         12    
  Other current assets     222         214    
Total current assets     12,946         10,853    
             
Non-current assets            
  Fixed assets, net     516         483    
  Goodwill     3,097         2,937    
  Other intangible assets, net     675         450    
  Investments in associates     168         169    
  Deferred tax assets     6         9    
  Pension benefits asset     677         314    
  Other non-current assets     234         220    
Total non-current assets     5,373         4,582    
Total assets   \\$   18,319       \\$   15,435    
             
Liabilities and equity            
Current liabilities            
  Fiduciary liabilities   \\$   11,006       \\$   8,948    
  Deferred revenue and accrued expenses     443         619    
  Income taxes payable     35         33    
  Current portion of long-term debt     169         167    
  Deferred tax liabilities     21         21    
  Other current liabilities     522         444    
Total current liabilities     12,196         10,232    
             
Non-current liabilities            
  Long-term debt     2,351         2,142    
  Liability for pension benefits     294         284    
  Deferred tax liabilities     211         128    
  Provision for liabilities     220         194    
  Other non-current liabilities     506         389    
Total non-current liabilities     3,582         3,137    
Total liabilities     15,778         13,369    
             
Redeemable noncontrolling interest     52         59    
             
Total Willis Group Holdings stockholders’ equity     2,393         1,985    
Noncontrolling interests     96         22    
Total equity     2,489         2,007    
Total liabilities and equity   \\$   18,319       \\$    15,435    
WILLIS GROUP HOLDINGS plc
CONDENSED CASH FLOW STATEMENTS
(in millions) (unaudited)
             
             
    Three months ended
June 30,
  Six months ended
June 30,
   
      2015       2014       2015     2014    
Cash flows from operating activities                        
  Net income   \\$  72     \\$   48     \\$   286       \\$   298        
  Adjustments to reconcile net income to total net
  cash provided by operating activities
    29       96       101           138        
Changes in operating assets and liabilities, net of effects from purchase of subsidiaries     (30 )     3       (380 )       (284 )      
Net  cash provided by operating activities   \\$   71      \\$   147     \\$   7       \\$   152        
                         
Net  cash used in investing activities   \\$   (240 )   \\$   (61 )   \\$   (248 )     \\$   (82 )      
                         
Net cash provided by (used in) financing activities   \\$    143     \\$   (106 )   \\$   104       \\$   (155 )      
                         
Decrease in cash and cash equivalents   \\$  (26 )   \\$    (20 )   \\$   (137 )     \\$   (85 )      
Effect of exchange rate changes on cash and cash
  equivalents
      6       (6 )       (15 )         (3 )      
Cash and cash equivalents, beginning of period     503       734       635         796        
Cash and cash equivalents, end of period   \\$   483     \\$   708     \\$   483       \\$   708        

WILLIS GROUP HOLDINGS plc
SUPPLEMENTAL FINANCIAL INFORMATION
(in millions, except per share data) (unaudited)

1. Definitions of non-GAAP financial measures

We believe that investors’ understanding of the Company’s performance is enhanced by our disclosure of the following non-GAAP financial measures. Our method of calculating these measures may differ from those used by other companies and therefore comparability may be limited.

Organic commissions and fees growth

Organic commissions and fees growth excludes: (i) the impact of foreign currency movements; (ii) the first twelve months of net commission and fee revenues generated from acquisitions; and (iii) the net commission and fee revenues related to operations disposed of in each period presented, from reported commissions and fees growth.

We believe organic growth in commissions and fees provides a measure that the investment community may find helpful in assessing the performance of operations that were part of our business in both the current and prior periods, and provides a measure against which our businesses may be assessed in the future.

Underlying commissions and fees, underlying revenues, underlying total expenses, underlying salaries and benefits, underlying other operating expenses, underlying operating income, underlying operating margin, underlying EBITDA, underlying net income and underlying earnings per diluted share (“Underlying measures”).

Underlying measures are calculated by excluding restructuring costs related to the Operational Improvement Program, impact from the devaluation of the Venezuelan Bolivar, gains and losses on disposal of operations, and deferred tax valuation allowances, from the most directly comparable GAAP measures and from second quarter 2015 underlying measures also exclude M&A transaction related costs. Additionally, prior year GAAP measures have been rebased to current period exchange rates to eliminate the year over year impact of foreign currency movements. We believe that excluding such items provides a more complete and consistent comparative analysis of our results of operations.

Organic revenues, organic total expenses, organic salaries and benefits, organic other operating expenses, organic operating income, organic operating margin and organic EBITDA (“Organic measures”).

Organic measures are calculated by further excluding the twelve month impact from acquisitions and disposals from our underlying measures. We believe that excluding these items provides a more complete and consistent comparative analysis of our results of operations.

Headcount as used in this press release refers to the number of full time equivalents (“FTE”).

2. Underlying and organic commissions and fees

The following tables reconcile reported commissions and fees growth to underlying and organic commissions and fees growth, as defined in note 1 of the supplemental financial information, for the three and six months ended June 30, 2015.

  Three months
ended June 30,
                   
     

2015

       

2014

    %
Change(1)
  Foreign
currency
movements
  Underlying
commissions and
fees growth
  Acquisitions
and
disposals
  Organic
commissions
and fees

growth
Willis GB \\$ 170     \\$ 187       (9.1 )%     (5.8 )%      (3.3 )%     (1.0 )%     (2.3 )%
Willis Capital, Wholesale and Reinsurance   190       192       (1.0 )%     (4.6 )%     3.6 %     5.9 %     (2.3 )%
Willis North America   314       323       (2.8 )%     (0.5 )%     (2.3 )%     (4.8 )%     2.5 %
Willis International   243       228       6.6 %     (21.3 )%     27.9 %     20.8 %     7.1 %
Total \\$ 917     \\$ 930       (1.3 )%     (6.6 )%     5.3 %     3.7 %     1.6 %
  Six months ended
June 30,
                   
     

2015

       

2014

    %
Change(1)
  Foreign
currency
movements
  Underlying
commissions and
fees growth
  Acquisitions
and
disposals
  Organic
commissions
and fees

growth
Willis GB \\$ 312     \\$ 337       (7.4 )%     (6.1 )%      (1.3 )%     (0.6 )%     (0.7 )%
Willis Capital, Wholesale and Reinsurance   486       495       (1.8 )%     (4.3 )%     2.5 %     2.6 %     (0.1 )%
Willis North America   670       677       (1.0 )%     (0.3 )%     (0.7 )%     (4.4 )%     3.7 %
Willis International   530       511       3.7 %     (20.5 )%     24.2 %     18.0 %     6.2 %
Total \\$ 1,998     \\$ 2,020       (1.1 )%     (6.7 )%     5.6 %     3.0 %     2.6 %
(1) Percentages may differ due to rounding.

3. Underlying and Organic total expenses, salaries and benefits and other operating expenses

The following tables reconcile total expenses, salaries and benefits and other operating expenses, respectively the most directly comparable GAAP measures to underlying and organic total expenses, underlying and organic salaries and benefits, and underlying and organic other operating expenses, for the three and six months ended June 30, 2015 and 2014:

  Three months ended 
June 30,
  Six months ended
 June 30, 
          %           %
  2015       2014     Change(2)     2015       2014     Change(1)
Reported Total expenses \\$ 817     \\$ 787       3.8     \\$ 1,611     \\$ 1,558     3.4
Excluding:                      
Restructuring costs   (38 )     (3 )         (69 )     (3 )    
M&A transaction-related costs   (14 )       -           (14 )       -      
Foreign currency movements (2)   -       (56 )         -       (104 )    
Underlying Total expenses \\$ 765     \\$ 728       5.1     \\$ 1,528     \\$ 1,451     5.3
Net expenses from acquisitions and disposals   (49 )     (9 )         (86 )     (17 )    
Organic Total expenses \\$ 716     \\$ 719       (0.4 )   \\$ 1,442     \\$ 1,434     0.6

                  

  Three months ended 
June 30,
  Six months ended 
 June 30,
          %           %
  2015       2014     Change(2)     2015       2014     Change(1)
Reported Salaries and benefits \\$ 561     \\$ 575       (2.4 )   \\$ 1,128     \\$ 1,145       (1.5 )
Excluding:                      
M&A transaction related costs(2)   (1 )       -           (1 )       -      
Foreign currency movements (3)     -       (42 )           -       (79 )    
Underlying Salaries and benefits \\$ 560     \\$ 533       5.1     \\$ 1,127     \\$ 1,066       5.8  
Net expenses from acquisitions and disposals   (32 )     (7 )         (55 )     (13 )    
Organic Salaries and benefits \\$ 528     \\$ 526       0.4     \\$ 1,072      \\$ 1,053       1.8  
(1) Percentages may differ due to rounding.
(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.
(3) For prior periods, underlying measures have been rebased to current period exchange rates to remove the impact of foreign currency movements when comparing periods.

3. Underlying and Organic total expenses, salaries and benefits and other operating expenses (continued)

  Three months ended 
June 30,
  Six months ended
June 30,
          %           %
  2015       2014     Change(1)     2015       2014     Change(1)
Reported Other operating expenses \\$ 179     \\$ 173       3.6     \\$ 339     \\$ 338       0.4  
Excluding:                      
M&A transaction-related expenses(2)   (13 )       -           (13 )       -      
Foreign currency movements (3)   -       (13 )         -       (23 )    
Underlying Other operating expenses \\$ 166     \\$ 160       3.7     \\$ 326     \\$ 315       3.4  
Net expenses from acquisitions and disposals   (9 )     (1 )         (18 )     (2 )    
Organic Other operating expenses \\$ 157     \\$ 159       (1.8 )   \\$ 308     \\$ 313       (1.9 )
                                               
(1) Percentages may differ due to rounding.
(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.
(3) For prior periods, underlying measures have been rebased to current period exchange rates to remove the impact of foreign currency movements when comparing periods.

4. Underlying and organic revenue, operating income, and operating margin

The following table reconciles total revenues and operating income, respectively the most directly comparable GAAP measures, to underlying and organic revenue, and underlying and organic operating income, for the three and six months ended June 30, 2015 and 2014:

  Three months ended 
June 30,
  Six months ended
June 30,
          %           %
  2015       2014     Change(1)     2015       2014     Change(1)
Total revenues \\$ 922     \\$ 935       (1.4 )   \\$ 2,009     \\$ 2,032       (1.2 )
Excluding:                      
Foreign currency movements(1)   -       (59 )         -       (128 )    
Underlying revenue \\$ 922     \\$ 876       5.3     \\$ 2,009     \\$ 1,904       5.6  
Net revenue from acquisitions and disposals   (51 )     (18 )         (90 )     (32 )    
Organic revenue \\$ 871     \\$ 858       1.5     \\$ 1,919     \\$ 1,872       2.5  
                       
Operating income \\$ 105     \\$ 148       (29.0 )   \\$ 398     \\$ 474       (16.1 )
Excluding:                      
Restructuring costs   38       3           69       3      
M&A transaction related costs(2)   14               14          
Foreign currency movements (3)   -       (3 )         -       (24 )    
Underlying operating income   \\$ 157     \\$ 148       (6.2 )   \\$ 481     \\$ 453       6.1  
Net operating income from acquisitions and disposals   (2 )     (9 )         (4 )     (15 )    
Organic operating income \\$ 155     \\$ 139       (11.5 )   \\$ 477     \\$ 438       8.9  
Operating margin, or operating income as a percentage of total revenues   11.4 %     15.8 %         19.8 %     23.3 %    
Underlying operating margin, or underlying operating income as a percentage of total underlying revenues   17.0 %     16.9 %         23.9 %     23.8 %    
Organic operating margin, or organic operating income as a percentage of total organic revenues   17.8 %     16.2 %         24.9 %     23.4 %    
                                       
(1) Percentages may differ due to rounding.
(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.
(3) For prior periods, underlying measures have been rebased to current period exchange rates to remove the impact of foreign currency movements when comparing periods.

5. Underlying and organic EBITDA

The following table reconciles net income, the most directly comparable GAAP measure to EBITDA, underlying EBITDA and organic EBITDA, for the three and six months ended June 30, 2015 and 2014:

  Three months ended 
June 30,
  Six months ended
June 30, 
          %           %
  2015       2014     Change(1)     2015       2014     Change(1)
Net income attributable to Willis Group Holdings \\$ 70     \\$ 47       48.9     \\$ 280     \\$ 293       (4.4 )
Excluding:                      
Net income attributable to non-controlling interests   2       1           6       5      
Interest in losses (earnings) of associates, net of tax   2       3           (14 )     (16 )    
Income taxes   19       59           75       122      
Interest expense   35       35           68       67      
Other (income) expense, net   (23 )     3           (17 )     3      
Depreciation   23       24           45       47      
Amortization   16       12           30       25      
EBITDA \\$ 144     \\$ 184       (21.7 )   \\$ 473     \\$ 546        (13.4 )
Excluding:                      
Restructuring costs   38       3           69       3      
M&A transaction related costs(2)   14       -           14       -      
Foreign currency movements(3)   -        (4 )         -        (26 )    
Underlying EBITDA \\$ 196     \\$ 183       7.1     \\$ 556     \\$ 523       6.3  
Net EBITDA from acquisitions and disposals   (10 )     (10 )         (17 )     (17 )    
Organic EBITDA \\$ 186     \\$ 173       8.0     \\$ 539     \\$ 506       6.5  
                                               
(1) Percentages may differ due to rounding.
(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.
(3) For prior periods, underlying measures have been rebased to current period exchange rates to remove the impact of foreign currency movements when comparing periods.

6. Underlying net income and earnings per diluted share

The following tables reconcile net income attributable to Willis Group Holdings and earnings per diluted share, the most directly comparable GAAP measures, to underlying net income and underlying net income per diluted share, for the three and six months ended June 30, 2015 and 2014:

  Three months ended
June 30,
  Per diluted share
Three months ended
June 30,
 
     2015        2014      %
Change(1)
     2015        2014     %
Change(1)
Net income attributable to Willis Group Holdings plc \\$ 70     \\$ 47     48.9   \\$  0.38     \\$ 0.26     46.2
Excluding:                      
Restructuring costs, net of tax (\\$11, \\$1)   27       2           0.15       0.01      
M&A transaction-related costs, net of tax (\\$3, \\$nil)(2)   11       -           0.06       -      
Venezuela currency devaluation, net of tax (\\$nil, \\$1)   1       13           0.01       0.07      
Deferred tax valuation allowance   -       21           -       0.12      
Net gain on disposal of operations, net of tax (\\$2, \\$2)   (4 )     -           (0.02 )     -      
Foreign currency movements(3)   -       4           -       0.02      
Underlying net income \\$ 105     \\$ 87        20.7   \\$ 0.58     \\$ 0.48     20.8
                       
Average diluted shares outstanding   182       182                  
   Six months ended
June 30,
  Per diluted share
Six months ended
June 30,
 
    2015       2014     %
Change(1)
    2015       2014      %
Change(1)
Net income attributable to Willis Group Holdings plc \\$ 280     \\$ 293       (4.4 )   \\$   1.54      \\$ 1.61        (4.3 )
Excluding:                      
Restructuring costs, net of tax (\\$19, \\$1)   50       2           0.27       0.01      
M&A transaction-related expenses, net of tax (\\$3, \\$nil)(2)   11       -           0.06       -      
Venezuela currency devaluation, net of tax (\\$nil, \\$1)   1       13           0.01       0.07      
Deferred tax valuation allowance   -       21           -       0.12      
Net (gain) loss on disposal of operations, net of tax (\\$4, \\$(1))   (7 )     2           (0.04 )     0.01      
Foreign currency movements(3)   -       (24 )         -       (0.13 )    
Underlying net income \\$ 335     \\$ 307         9.1     \\$ 1.84     \\$ 1.69       8.9  
                       
Average diluted shares outstanding   182       182                  
                               
(1) Percentages may differ due to rounding.
(2) In the second quarter 2015, the definition of underlying measures was modified to exclude the impact from M&A transaction-related costs. Prior period results, which include \\$7 million of such expenses in the first quarter of 2015 and a de minimis amount (approximately \\$1 million) of such expenses in the second quarter of 2014, have not been restated. Full year results will be presented in line with the updated definition.
(3) For prior periods, underlying measures have been rebased to current period exchange rates to remove the impact of foreign currency movements when comparing periods.

7. Operational Improvement Program restructuring costs

By segment:

  Twelve
months
ended
December
31, 2014
  Three
months
ended June
30, 2015
  Year-to-
Date June
30, 2015
  Total
Cumulative
Restructuring
Costs
               
Willis GB \\$ 10     \\$ 17     \\$ 21     \\$ 31  
Willis Capital, Wholesale and Reinsurance   1       1       7       8  
Willis North America   3        8       15       18  
Willis International   5        7       10       15  
Corporate & other   17        5       16       33  
               
Total restructuring costs \\$ 36     \\$ 38     \\$ 69     \\$ 105  

By type of restructuring cost:

       
  Twelve
months
ended
December
31, 2014
  Three
months
ended June
30, 2015
  Year-to-
Date June
30, 2015
  Total
Cumulative
Restructuring
Costs
               
Termination benefits \\$ 16     \\$   20     \\$ 30     \\$ 46  
Professional services & program staff costs     20         18         39         59  
               
Total restructuring costs \\$ 36     \\$ 38     \\$ 69     \\$ 105  

8. Condensed consolidated income statements by quarter

            2014                   2015                
  Q1   Q2   Q3   Q4   FY   Q1   Q2   Q2 YTD          
Revenues                                        
Commissions and fees \\$   1,090     \\$   930     \\$ 808     \\$ 939     \\$ 3,767     \\$   1,081     \\$ 917     \\$ 1998            
Investment income   4       4       4       4       16       3       3       6            
Other income   3       1       -       15       19       3       2       5            
Total revenues   1,097       935       812       958       3,802       1,087       922       2,009            
Expenses                                        
Salaries and benefits   570       575       569       600       2,314       567       561       1,128            
Other operating expenses   165       173       156       165       659       160       179       339            
Depreciation expense   23       24       23       22       92       22       23       45            
Amortization of intangible assets   13       12       13       16       54       14       16       30            
Restructuring costs   -       3       17       16       36       31       38       69            
Total expenses   771       787       778       819       3,155       794       817       1,611            
Operating income   326       148       34       139       647       293       105       398            
Other expense (income), net   -       3       9       (18 )     (6 )     6       (23 )     (17 )          
Interest expense   32       35       34       34       135       33       35       68            
Income (loss) before income taxes and interest in earnings (losses) of associates   294       110       (9 )     123       518       254       93        

347

           
Income taxes   63       59       2       35       159       56       19       75            
Income (loss) before interest in earnings(losses) of associates   231       51       (11 )     88       359       198       74       272            
Interest in earnings (losses) of associates,  net of tax   19       (3 )     3       (5 )     14       16       (2 )     14            
Net income (loss)   250       48       (8 )     83       373       214       72       286            
Net (income) loss  attributable to non-controlling interests   (4 )     (1 )     1       (7 )     (11 )     (4 )     (2 )     (6 )          
Net income (loss) attributable to Willis Group Holdings \\$   246     \\$   47     \\$   (7 )   \\$   76     \\$   362     \\$   210     \\$ 70     \\$ 280            
Diluted earnings per share                                        
Net income (loss) attributable to Willis Group Holdings shareholders \\$   1.35     \\$   0.26     \\$   (0.04 )   \\$   0.42     \\$   2.00     \\$   1.15     \\$ 0.3     \\$ 1.54            
Average number of shares outstanding                                        
- Diluted   182       182       178       180       181       182       182       182            

9. Segment information by quarter

            2014                   2015      
  Q1   Q2   Q3   Q4   FY   Q1   Q2   Q2 YTD
Commissions and fees                              
Willis GB \\$   150     \\$   187     \\$   148     \\$   177     \\$   662     \\$ 142     \\$ 170     \\$ 312  
Willis Capital, Wholesale and Reinsurance   303       192       144       110       749       296       190       486  
Willis North America   354       323       321       320       1,318       356       314       670  
Willis International   283       228       195       332       1,038       287       243       530  
Total commissions and fees \\$ 1,090     \\$   930     \\$   808     \\$   939     \\$   3,767     \\$ 1,081     \\$ 917     \\$ 1,998  
                               
Total revenues                              
Willis GB \\$ 153     \\$   190     \\$   149     \\$   177     \\$   669     \\$ 143     \\$ 171     \\$ 314  
Willis Capital, Wholesale and Reinsurance   304       193       145       124       766       297       191       488  
Willis North America   355       323       322       323       1,323       359       316       675  
Willis International   285       229       196       334       1,044       288       244       532  
Total revenues \\$ 1,097     \\$   935     \\$   812     \\$   958     \\$   3,802     \\$ 1,087     \\$ 922     \\$ 2,009  
                               
Operating income                              
Willis GB \\$ 22     \\$   57     \\$   21     \\$   48     \\$   148     \\$   21     \\$ 39     \\$ 60  
Willis Capital, Wholesale and Reinsurance   168       63       9       (16 )     224       153       36       189  
Willis North America   83       47       45       57       232       78       32       110  
Willis International   84       23       (10 )     98       195       70       19       89  
Corporate and other(a)   (31 )     (42 )     (31 )     (48 )     (152 )     (29 )     (21 )     (50 )
Total operating income \\$   326     \\$   148     \\$   34     \\$   139     \\$   647     \\$ 293     \\$ 105     \\$ 398  
                               
Organic commissions and fees growth                              
Willis GB   (6.3 )%     6.9 %     (5.1 )%     (2.2 )%     (1.5 )%     1.1 %     (2.3 )%     (0.7 )%
Willis Capital, Wholesale and Reinsurance   6.3 %     2.1 %     3.6 %     2.8 %     4.3 %     1.3 %     (2.3 )%     (0.1 )%
Willis North America   5.4 %     3.5 %     4.2 %     (1.8 )%     2.7 %     4.7 %     2.5 %     3.7 %
Willis International   7.2 %     6.1 %     5.6 %     15.0 %     8.8 %     5.3 %     7.1 %     6.2 %
Total organic commissions and fees growth   4.2 %     4.5 %     2.5 %     3.6 %     3.8 %     3.4 %     1.6 %     2.6 %
                               
Operating margin                              
Willis GB   14.4 %     30.0 %     14.1 %     27.1 %     22.1 %     14.9 %     23.1 %     19.1 %
Willis Capital, Wholesale and Reinsurance   55.3 %     32.6 %     6.2 %     (12.9 )%     29.2 %     51.7 %     19.3 %     38.7 %
Willis North America   23.4 %     14.6 %     14.0 %     17.6 %     17.5 %     21.6 %     10.2 %     16.3 %
Willis International   29.5 %     10.0 %     (5.1 )%     29.3 %     18.7 %     24.4 %     7.6 %     16.7 %
Total operating margin   29.7 %     15.8 %     4.2 %     14.5 %     17.0 %     26.9 %     11.4 %     19.8 %
                                                               
(a) Corporate and other includes certain leadership, project and other costs relating to group functions and the non-servicing or financing elements of the defined benefit pension scheme cost (income).