OREANDA-NEWS. As part of the pilot project implementation to develop the service "Performance of work within the competence of the customer in the grid connection procedure" ("Grid connection support") in the Executive Office of IDGC of Centre there was a training of CRM leaders of Voronezhenergo and Kurskenergo and managers of the Department for interaction with customers. During two days priority issues were considered and a plan of action was worked out for the effective operation of the project team and motivation to achieve the best result in the sale of value-added services.

The pilot project on integrated staff training is implemented in two branches of IDGC of Centre - Voronezhenergo and Kurskenergo.

The purpose of the training is to get by the company’s employees new knowledge and skills of effective work with both new and existing customers of the company, conflict management, mastering the art of customer service. To date, the first stage of training was complete, during which the employees of customer service centres of Voronezhenergo and Kurskenergo got acquainted with modern methods of communication in difficult situations.

According to Head of the Department for interaction with customers of IDGC of Centre Olga Lezhneva, in the current economic circumstances the company has an ambitious goal: to increase loyalty, maintain confidence and attract the attention of customers to new services.

Connection to the electric grid is a complex multi-step process that includes a set of activities on documentation and connection of a facility to the power grid. No matter what facility the customer is planning to connect - a new production shop and or a newly built private house, he'll need to collect a set of necessary documents and perform some mandatory steps: to prepare a list and mark the location of power devices with indication of their capacity; to install an electric meter at the boundary of participation of facilities; to perform installation of the ground loop and conduct its tests. Thus it is desirable to synchronize all the activities with the work being done in the area of grid connection with a grid company. Within the service "Grid connection support" specialists of IDGC of Centre undertake to perform all of these activities.

IDGC of Centre provides the service "Grid connection support" on the principle of "one window". In accordance with the road map, it is planned to reach at least 70% of consumers, who have signed a grid connection contract up to 150 kW.