OREANDA-NEWS. First Ukrainian International Bank (FUIB) took part in the "Conference of Customer Experience 2015", which took place on June 16 at the Congress Hotel "Pushcha". FUIB, being a multiple winner of service quality ratings, presented a Service Quality Management System that meets the the best world standards. "Service is not a road but a destination. Over 3 years FUIB managed to build a service quality management system at the level of the best practices of leading world companies," noted Nataliya Shmatko, FUIB's head of quality management and standards, who gave a report at the conference.