OREANDA-NEWS. June 17, 2015. In addition to existing customer service channels like the call center and through e-mail, customers can now approach KLM through Facebook with general and flight related queries on topics such as seat reservations, rebooking a ticket or making arrangements for extra baggage.

Along with Facebook, KLM customers can also reach out to KLM’s client support through other social platforms including Twitter and LinkedIn. Travelers who engage over the social media platforms can expect an answer to their inquiries within one hour.

Travelers can also find KLM on Instagram, YouTube, Google+, Pinterest, Vine and on the KLM Blog.

KLM Worldwide has more than 18 million fans and followers on social media of which 14 million fans are on Facebook. The USA page has over 140,000 Facebook fans. The airline receives more than 60,000 mentions per week on social media and approximately 7,000 queries. The KLM customer support team, composed of 150 service agents, personally reply to travelers inquires through the social media platforms. Customers can contact KLM 24/7 in any of the following 14 languages: Chinese, Dutch, English, French, German, Italian, Korean, Japanese, Norwegian, Portuguese, Russian, Spanish, Thai and Turkish.