25.05.2015, 12:44
Tele2 new contact centre: number of jobs doubled
OREANDA-NEWS. Tele2, an alternative mobile operator, has opened a new contact centre in Chelyabinsk. To provide services on a federal scale, Tele2 has doubled a number of its employees.
The contact center was opened in a new office building in the capital of the Southern Urals. The centre is built to offer 500 jobs, its area counts 3000 sq. meters. The opening ceremony took place on 21 May 2015 and was visited by Deputy Minister of Telecom and Mass Communications Dmitriy Alkhazov and Deputy Governor of Chelyabinsk Region Ruslan Gattarov.
In 2015 the company is launching operations under the Tele2 brand in 23 new Russian regions, which requires an increase in a number of employees in customer service system. After the project reaches its full capacity, over 7 million people in Urals and Siberia will be able to use the services of the contact centre in Chelyabinsk.
Subscribers now using services under the Rostelecom brand in Chelyabinsk, Kurgan, Sverdlovsk, Tyumen and Orenburg regions, the Perm Territory, the Khanty-Mansiysk and Yamalo-Nenets autonomous districts will be switched to Tele2. Upon joining Tele2, they would be able to value the company’s service. Tele2 is traditionally showing the highest NPS that shows subscribers’ readiness to recommend services to friends and closed ones. It totaled 48% as of 2014.
The new contact centre in Chelyabinsk will integrate all information and data services of Tele2 in Urals and Siberia. Its clients will be able to get consultation on tariffs and services and manage it at a distance. The centre’s operators daily provide services to around 17 000 clients. After subscribers from new regions are switched to new services, a number of processed calls will increase up to 20 000 per day.
Around 60% of the contact centre’s employees are students, average age of workers is about 22 years. The students have a chance to get an employment record along with professional experience and knowledge and can further plan their career at Tele2. For candidates it is a perfect chance to join a large federal team that offers comfortable working conditions: the contact centre in Chelyabinsk has two recreation areas, a gym and a spacious canteen.
Dmitriy Alkhazov, Deputy Minister of Telecom and Mass Communications:
“By having integrated with Rostelecom assets, Tele2 became one of the largest federal telecom players. Now the operator has an opportunity to provide mobile services in all federal districts and roll out new-generation networks. The opening of the new contact centre shows that Tele2 is seeking to improve the quality of services and is focused on the clients’ needs. I wish the company to stay strong in pursuit of its goals, raise affordability of mobiles services and win the clients’ loyalty.”
Roman Volodin, Chief Commercial Officer at Tele2:
“The contact centre in Chelyabinsk is one of the key elements in the system of Tele2 customer service. After Tele2 had brought Rostelecom’s assets under its brand, the number of our subscribers has sharply increased. We are doing everything possible so that they could get a high-quality service and be satisfied with the quality of customer service. The contact centre is a perfect place for the Southern Urals residents to start their career. It is now situated in the very centre of Chelyabinsk close to the leading education institutions. It is very important for us as we are interested in employing enthusiastic professionals ready to learn, work and help our clients be satisfied with communications.”
Additional information
The contact centre in Chelyabinsk was opened in March 2009. The main principle of the customer service was to solve main issues during the client’s first call on a 24-hour basis. The centre’s employees processed 6105 calls on the first day of operations. The contact centre in Chelyabinsk was the first to have launched a unique project on video monitoring at the company’s stores: members of the group are watching the service at Tele2 stores in a real-time mode and assessing customer experience.”
The contact center was opened in a new office building in the capital of the Southern Urals. The centre is built to offer 500 jobs, its area counts 3000 sq. meters. The opening ceremony took place on 21 May 2015 and was visited by Deputy Minister of Telecom and Mass Communications Dmitriy Alkhazov and Deputy Governor of Chelyabinsk Region Ruslan Gattarov.
In 2015 the company is launching operations under the Tele2 brand in 23 new Russian regions, which requires an increase in a number of employees in customer service system. After the project reaches its full capacity, over 7 million people in Urals and Siberia will be able to use the services of the contact centre in Chelyabinsk.
Subscribers now using services under the Rostelecom brand in Chelyabinsk, Kurgan, Sverdlovsk, Tyumen and Orenburg regions, the Perm Territory, the Khanty-Mansiysk and Yamalo-Nenets autonomous districts will be switched to Tele2. Upon joining Tele2, they would be able to value the company’s service. Tele2 is traditionally showing the highest NPS that shows subscribers’ readiness to recommend services to friends and closed ones. It totaled 48% as of 2014.
The new contact centre in Chelyabinsk will integrate all information and data services of Tele2 in Urals and Siberia. Its clients will be able to get consultation on tariffs and services and manage it at a distance. The centre’s operators daily provide services to around 17 000 clients. After subscribers from new regions are switched to new services, a number of processed calls will increase up to 20 000 per day.
Around 60% of the contact centre’s employees are students, average age of workers is about 22 years. The students have a chance to get an employment record along with professional experience and knowledge and can further plan their career at Tele2. For candidates it is a perfect chance to join a large federal team that offers comfortable working conditions: the contact centre in Chelyabinsk has two recreation areas, a gym and a spacious canteen.
Dmitriy Alkhazov, Deputy Minister of Telecom and Mass Communications:
“By having integrated with Rostelecom assets, Tele2 became one of the largest federal telecom players. Now the operator has an opportunity to provide mobile services in all federal districts and roll out new-generation networks. The opening of the new contact centre shows that Tele2 is seeking to improve the quality of services and is focused on the clients’ needs. I wish the company to stay strong in pursuit of its goals, raise affordability of mobiles services and win the clients’ loyalty.”
Roman Volodin, Chief Commercial Officer at Tele2:
“The contact centre in Chelyabinsk is one of the key elements in the system of Tele2 customer service. After Tele2 had brought Rostelecom’s assets under its brand, the number of our subscribers has sharply increased. We are doing everything possible so that they could get a high-quality service and be satisfied with the quality of customer service. The contact centre is a perfect place for the Southern Urals residents to start their career. It is now situated in the very centre of Chelyabinsk close to the leading education institutions. It is very important for us as we are interested in employing enthusiastic professionals ready to learn, work and help our clients be satisfied with communications.”
Additional information
The contact centre in Chelyabinsk was opened in March 2009. The main principle of the customer service was to solve main issues during the client’s first call on a 24-hour basis. The centre’s employees processed 6105 calls on the first day of operations. The contact centre in Chelyabinsk was the first to have launched a unique project on video monitoring at the company’s stores: members of the group are watching the service at Tele2 stores in a real-time mode and assessing customer experience.”
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