OREANDA-NEWS. Today, the educational center for training of service personnel "Tulpar-Talgo" trains conductors and captains received certificates of completion of a specialized course of English.

As part of the first phase of a comprehensive plan on quality improvement of passenger service at trains "Tulpar-Talgo" the certificates received 140 employees. Currently, the educational center trained more than 100 conductors.

Staff training is carried out on 7 areas in which special attention is paid to knowledge of 3 languages (Kazakh, Russian and English), ethics, communication, culture, language, client orientation, conflict resolution and others.

In the educational center for training staff are working professional trainers who also lead workshops on the preparation of railway workers to hold international exhibition "EXPO-2017".

Currently, JSC "Passenger transportation" is preparing the activities for the introduction of new services for passengers trains "Tulpar-Talgo" in the second half of this year

Presenting certificates to conductors, President of JSC "Passenger transportation" Ermek Tulegenov said: "The work on improvement the quality of service will continue in all other passenger trains of JSC" NC "KTZ". Our goal - to form a new image of the national carrier. "