OREANDA-NEWS. April 23, 2015. The World Retail Banking Report 2015 draws on research insights from 32 markets. Featuring its annual Customer Experience Index, the report presents the cumulative findings of its Voice of the Customer survey which includes global data from over 16,000 retail banking customers and executive interviews across six geographies.  Eighty customer interaction touch points were analyzed to present an examination of the factors that are most important to banking customers, measured across the entire banking customer journey.
For more information visit www.worldretailbankingreport.com

About Capgemini

With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Capgemini’s Global Financial Services Business Unit brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry. With a network of 24,000 professionals serving over 900 clients worldwide Capgemini collaborates with leading banks, insurers and capital market companies to deliver business and IT solutions and thought leadership which create tangible value.

Learn more about us at www.capgemini.com and www.capgemini.com/financialservices.
                                                                                           
Rightshore® is a trademark belonging to Capgemini

About Efma

As a global not-for-profit organization, Efma brings together more than 3300 retail financial services companies from over 130 countries. With membership from almost a third of all large retail banks worldwide, Efma has proven to be a valuable resource for the global industry, offering members exclusive access to a multitude of resources, databases, studies, articles, news feeds and publications. Efma also provides numerous networking opportunities through work groups, online communities and international meetings.
Visit: www.efma.com