14.04.2015, 13:54
Centrica plc appoints Mark Hodges as Managing Director, British Gas
OREANDA-NEWS. Centrica plc is pleased to announce the appointment of Mark Hodges as Managing Director, British Gas with effect from 1 June 2015, at which time he will also join the Centrica plc Board.
Mark Hodges
Mark spent over 20 years with Norwich Union and Aviva plc, latterly sitting on both the Executive Committee and Aviva plc Board as Chief Executive, UK. Most recently Mark was Group CEO of Towergate Partnership, the specialist insurance broker.
Mark brings a strong understanding of the UK consumer market and a track record in improving business performance. He is experienced in working in a regulated environment, driving significant improvements in customer service and efficiency, offer innovation, major IT and change projects.
Ian Peters, currently Interim Managing Director, British Gas will remain with Centrica and take on the role of Director, Customer Facing Strategy. He will continue to be on the Centrica Executive Committee until the end of 2015, supporting the Group’s strategic review and Centrica’s contribution to the Competition and Markets Authority energy market investigation.
Iain Conn, Chief Executive of Centrica said:
“I am delighted that Mark is joining Centrica as Managing Director of British Gas. He brings substantial experience of running a major UK customer facing business and has a strong track record in improving customer service, increasing performance and driving growth through innovation. British Gas will benefit significantly from these capabilities. Mark is ideally suited to lead the business in this next phase.
I would also like to thank Ian for his leadership of British Gas Residential Energy for many years and for his invaluable support and guidance during the transition. I look forward to his continued contribution.”
Mark Hodges, incoming Managing Director of British Gas said:
“It will be a great privilege to lead British Gas, which has a proud heritage, and I am excited by the great potential the company has to benefit customers through improved service and in developing new products. Centrica is at the forefront of meeting the energy and energy services needs of customers in a range of markets and I am looking forward to being a part of the team."
Biography:
Mark joined Norwich Union in 1991 and held a variety of finance, planning and strategy roles before becoming Finance Director of Norwich Union General Insurance in 1999. He played a key role in the acquisition of RAC and from 2005 he was Managing Director of Norwich Union General Insurance where he led innovative product development.
In 2006, he was appointed Chief Executive of Aviva UK Life, where he set out a clear strategy for the business heavily focussed on customer service. During this time the business underwent significant change, simplification of systems and processes and a major brand change. As a result, customer satisfaction, employee engagement and profitability were all significantly improved.
In 2010, Mark was appointed UK CEO of Aviva plc, bringing the UK’s leading Life and Pensions business and General Insurance business under one management team and enabling improved offers and service for customers.
He was a member of the Group Executive Committee from 2007 and was an Executive Director of the PLC Board from 2008.
Between 2011 and 2014, Mark was CEO of Towergate Partnership, the specialist insurance broker, where he led a significant overhaul of the business model focused on improving customer service.
Mark Hodges
Mark spent over 20 years with Norwich Union and Aviva plc, latterly sitting on both the Executive Committee and Aviva plc Board as Chief Executive, UK. Most recently Mark was Group CEO of Towergate Partnership, the specialist insurance broker.
Mark brings a strong understanding of the UK consumer market and a track record in improving business performance. He is experienced in working in a regulated environment, driving significant improvements in customer service and efficiency, offer innovation, major IT and change projects.
Ian Peters, currently Interim Managing Director, British Gas will remain with Centrica and take on the role of Director, Customer Facing Strategy. He will continue to be on the Centrica Executive Committee until the end of 2015, supporting the Group’s strategic review and Centrica’s contribution to the Competition and Markets Authority energy market investigation.
Iain Conn, Chief Executive of Centrica said:
“I am delighted that Mark is joining Centrica as Managing Director of British Gas. He brings substantial experience of running a major UK customer facing business and has a strong track record in improving customer service, increasing performance and driving growth through innovation. British Gas will benefit significantly from these capabilities. Mark is ideally suited to lead the business in this next phase.
I would also like to thank Ian for his leadership of British Gas Residential Energy for many years and for his invaluable support and guidance during the transition. I look forward to his continued contribution.”
Mark Hodges, incoming Managing Director of British Gas said:
“It will be a great privilege to lead British Gas, which has a proud heritage, and I am excited by the great potential the company has to benefit customers through improved service and in developing new products. Centrica is at the forefront of meeting the energy and energy services needs of customers in a range of markets and I am looking forward to being a part of the team."
Biography:
Mark joined Norwich Union in 1991 and held a variety of finance, planning and strategy roles before becoming Finance Director of Norwich Union General Insurance in 1999. He played a key role in the acquisition of RAC and from 2005 he was Managing Director of Norwich Union General Insurance where he led innovative product development.
In 2006, he was appointed Chief Executive of Aviva UK Life, where he set out a clear strategy for the business heavily focussed on customer service. During this time the business underwent significant change, simplification of systems and processes and a major brand change. As a result, customer satisfaction, employee engagement and profitability were all significantly improved.
In 2010, Mark was appointed UK CEO of Aviva plc, bringing the UK’s leading Life and Pensions business and General Insurance business under one management team and enabling improved offers and service for customers.
He was a member of the Group Executive Committee from 2007 and was an Executive Director of the PLC Board from 2008.
Between 2011 and 2014, Mark was CEO of Towergate Partnership, the specialist insurance broker, where he led a significant overhaul of the business model focused on improving customer service.
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