OREANDA-NEWS. Ryanair, Europe's favourite airline, released its December customer statistics which confirm that Ryanair remains Europe's No 1 customer service airline with:

85% of over 36,000 flights arriving on-time (affected by weather and ATC system failure)

Less than 1 complaint per 1,000 passengers

Less than 1 bag complaint per 1,000 passengers

Over 99% of all complaints answered within 7 days

Ryanair's Robin Kiely said:

"Ryanair carried over 6m customers in December with 85% of our 36,000 flights arriving on-time as we continued to improve our customer experience. All Ryanair customers may now bring a small second bag on board, make faster bookings and register their details on our easier to use website and brand new app, travel with mobile boarding passes, enjoy "quiet flights" and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets."

December

2013

2014

On-time flights

85%

85%

Complaints per 1,000 pax

0.49

0.73

Bag complaints per 1,000 pax

0.44

0.54

Complaints answered within 7 days

99%

99%