OREANDA-NEWS. MAYKOR-BTE wins the B&N Bank tender for maintenance of self-service systems. Under the contract, the outsourcer will provide FLM and SLM support for ATMs and bank payment terminals in 20 regions of Russia.

MAYKOR was entrusted with organizing a smooth operation of more than 440 self-service machines located in several federal districts. The range of services includes routine maintenance, replacement of supplies and software upgrades, repair works with replacement of defective components and units, setting up warehouses for spare parts and more.

"The number of self-service machines of B&N Bank is approaching a thousand, and the network covers 40 regions of the country. Outsourcing is an optimal model that allows us to quickly respond to any technical problems related to the functioning of the equipment. As a rule, we work with a maximum of two to three service providers, which proves to be more efficient from the management and monitoring standpoint," noted Alexander Novikov, Head of Remote Banking at B&N Bank.

This is not the first contract between MAYKOR and B&N Bank. The outsourcer has been providing branch equipment services to B&N Bank since 2012.

"Having collaborated with B&N Bank for several years, we have developed efficient interaction patterns. This allows us to provide the desired level of service and to maintain the status of a reliable service provider for one of the largest commercial banks in the country," noted Maxim Nikitin, Senior Vice President of MAYKOR, managing partner of BTE.