OREANDA-NEWS. This year, Ukrtelecom launches a project aimed at improvement of interaction with business customers. At present, we have already created B2B customer support and introduced personal responsibility of managers for interaction with corporate customers. Another innovation under this program consists in introduction of a separate service phone line 0 800 506 801 for SME (small and medium-sized enterprises) for consulting and solving problems regarding the Operator's services. When making a call to this Contact Center number, the customer gets clear and simple interactive menu, fast connection with the manager and expert consulting. All consultants working at this service line are experienced professionals who have additionally passed special training with the focus on supporting B2B customers.

Communication using a separate number will make interaction with Ukrtelecom more comfortable and will significantly improve the quality and speed of SME customer service.

Please note that customer service of big businesses is available through number 0 800 506 806. Calls to the Contact Center are free from Ukrainian fixed-line and mobile phones.

SCM is the professional investment company, the managing company for a major Ukrainian financial and industrial holding company. It includes businesses in metals and mining, power generation, banking and insurance, telecommunications, media and real estates, retail, clay mining, oil trading, agriculture, mechanical engineering, and transport business.

On October 4, 2013 Ukrtelecom JSC became part of SCM Group.

SCM Group includes the managing company SCM and all businesses in which the company invests its money and over which it holds control. The Group includes over 100 businesses in Ukraine (14 oblast), Russia, European Union (Italy, Great Britain, Bulgaria), Switzerland, and USA.

Oleg Popov is CEO of SCM.

100% of SCM shares are held by Ukrainian businessman Rinat Akhmetov.