UK contract wins
Big Warranties Ltd., headquartered in Bournemouth, provides home appliance insurance cover to over 60,000 consumers in the UK market. It has contracted with ServicePower, for three years, to provide ServiceOperations software, to be used by Big Warranties to book repair service jobs, as well as process claims to a third party contractor network developed and managed by ServicePower through its ServiceOutsourcing service.
James Barnes; Business Development Manager at Big Warranties Ltd. stated, "We selected ServicePower due to the strength of their managed network, as well as the line of sight ServiceOperations provides into not only the network itself, but into the scheduled jobs. We are confident that ServiceOperations will improve will our ability to provide coverage for our growing customer base in the UK, as well as shorten the time to service our customer's appliances and improve customer service."
I'm Sure Ltd.,headquartered in Christchurch, provides home appliance and electrical goods insurance cover to customers in the UK. It has also contracted with ServicePower for three years, for ServiceOperations and ServiceOutsourcing services. ServicePower will provide a managed appliance and electronics contractor network which will be dispatched to repair appliances and electronics covered by I'm Sure Ltd., using ServiceOperations.
Daniel Young; Chief Operating Officer of I'm Sure Ltd. stated, "ServicePower is well known in the UK for providing a well-managed network of appliance and electronics repair companies. By utilising ServicePower's network and its ServiceOperations software, we can focus on creating and administering the best home insurance cover products in the UK, knowing our customers which require a repair will be quickly and professionally serviced."
247 Home Rescue, headquartered in Accrington, provides cover for boilers, appliances and other home services such as emergency security services, plumbing, drainage, electrical, and pest control. It has contracted for three years for ServiceOperations and ServiceOutsourcing. It will supplement its existing network of home repair contractors with ServicePower's managed network, utilising ServiceOperations to dispatch and reimburse contractors for covered repairs.Ranjen Gohri; Sales Director at 247 Home Rescue stated, "Utilising ServicePower's network to supplement our own enables 247 to stand behind our mission to provide first-class boiler breakdown, appliance and home emergency cover by delivering excellent customer service through best business practices. ServicePower's ServiceOperations technology platform enhances our ability to drive excellence throughout our operation."
Marne Martin, CEO of ServicePower, commented "These new contract wins confirm ServicePower's dominance as a network administrator in the UK market. Using our innovative field service management software, which includes industry leading optimisation technology, cutting edge mobility, M2M Connected Services and true multitenant third party dispatch and warranty claims processing, ServicePower provides the resources and technology to execute excellent customer service."
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