OREANDA-NEWS. NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT Group, announced that its two contact centers-"Customers' Front" and "Billing Customer Center"-have been certified under the international quality-assurance standard COPC(r) CSP Standard Release 5.1 on October 30. Although NTT Com's outsourced help desk service, Super Help Desk, was certified in 2009, this is the first time for its contact centers to be certified under the COPC Customer Service Provider (CSP) standard.

COPC(r) CSP Standard Release 5.1, an international quality-assurance standard for contact centers, is designed to improve customer satisfaction and operational efficiency through enhanced management. Certification requires adherence to all relevant international standards, including for service quality and customer satisfaction, as well as operational management.

"Customers' Front" is a general inquiry desk for NTT Com customers and "Billing Customer Center" is an inquiry desk for billing matters. Both handle inquiries and orders mainly for individual customers. NTT Com looks forward to continuing to provide customers with high-quality inquiry services certified under this highly recognized international standard.