OREANDA-NEWS. November 19, 2014. McKesson announces the launch of Community IT Outsourcing, a comprehensive healthcare IT service offering that provides management and support for the infrastructure, application and workplace needs of critical access and community healthcare organizations.

Community IT Outsourcing supports the evolving regulatory requirements and complex technology needs that exist in the healthcare industry today. It provides site management, customer service management, technology and application support services that are scaled to meet the unique needs of community hospitals.

“Decades of experience in hospitals have shown us that even the most robust technology solution requires the right people and processes to maintain a positive customer experience,” said Nimesh Shah, senior vice president and general manager of McKesson Managed Services. “Yet few community hospitals have access to the workforce and skill sets required to help IT operations be proactive.”

Community IT Outsourcing takes a forward-looking and strategic approach to healthcare IT by applying standardized processes that enable reliable and predictable IT operations with high-quality performance. This solution provides customers with knowledgeable resources and processes to help enhance application operability and transform IT operations.

“64 percent* of IT budgets are spent on maintenance with almost no budget remaining for innovation,” said Shah. “With the support and governance model provided by Community IT Outsourcing, smaller healthcare organizations now have a scalable path to affordable, optimized IT services that help align IT goals with the organizational strategy.”

The offering supports McKesson’s Better Health 2020™ strategy, an enterprise-wide initiative focused on helping healthcare organizations reduce costs, optimize performance, ensure quality, coordinate care and navigate complex patient models. Community IT Outsourcing provides a path to achieve reliable, customer-focused healthcare IT management and highly skilled application support that is required by today’s clinicians and technology-driven IT environments.