DIA Unveils Automated Passport Control Kiosks
OREANDA-NEWS. Denver International Airport (DIA) today unveiled 16 BorderXpress Automated Passport Control (APC) kiosks to expedite the customs entry process for international travelers. This service is available without pre-registration and at no cost to the user.
Instead of filling out a declaration card and taking travel documents to a Customs and Border Protection (CBP) officer, eligible passengers choosing to use APC can proceed directly to a self-service kiosk within Denver's CBP area. Eligible passengers include all U.S. and Canadian passport holders, U.S. Lawful Permanent Residents (LPR) and returning international travelers with Electronic System for Travel Authorization (ESTA) from 38 countries not requiring U.S. entry visas, including Australia, Japan, Germany and the United Kingdom.
Travelers follow the on-screen instructions to scan their passport, use the touch screen to answer the customs declaration questions, receive a receipt confirming their information, and will proceed to baggage claim within international arrivals. Before exiting Denver's CBP area, travelers will show their receipt to the CBP officer to finalize processing.
"These new passport kiosks will help to speed customers through the Customs and Border Protection process, greatly improving the international arrival experience for many of our passengers," said Denver International Airport CEO Kim Day. "In 2013, Denver's international passenger traffic increased by 13 percent from the previous year, and with United's new nonstop flight to Panama City starting in December, this is the perfect time to offer this new amenity, enhancing the customer experience at Denver International Airport."
Through a competitive bid process, Innovative Travel Solutions - a business unit within Vancouver Airport Authority dedicated to APC development - won the bid to install and maintain BorderXpress APC kiosks at DIA for a contract amount of USD 868,000 over five years.
"We are extremely pleased to join Denver International Airport in its effort to improve the overall travel experience for passengers disembarking at DIA," said Craig Richmond, President & CEO of Vancouver Airport Authority. "YVRs BorderXpress kiosks provide a quick, easy and secure alternative to the traditional full clearance process by partially automating the inspection declaration procedure. As a result, airports can process four times more passengers per CBP officer to dramatically cut wait times."
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