OREANDA-NEWS. The REDMOND network of home appliance stores made the transition to comprehensive outsourcing of IT support. The continuous operation of the IT infrastructure of the brand's 89 stores in Russia is ensured by the leading Russian provider of IT and Business Process Outsourcing services - MAYKOR.

Also, the outsourcing contract envisages the service of engineering infrastructure elements - continuous power sources, video surveillance systems, broadcasting equipment, and video recorders. Geography of provided services - over 50 cities in Russia.

Furthermore, MAYKOR offers its IT specialists while customer's employees are on vacation.

Under the service contract, great importance is placed on prophylactic measures aimed at preventing possible failures of IT infrastructure and extending its working life. This allows ensure the constant availability of IT services, and, as a result, continuity of customer service in REDMOND stores.

"REDMOND is successfully developing its retail network throughout Russia. For this reason it is especially important for us to provide in all of our stores a consistent level of IT support. In the current stage of retail development IT are an integral part of the sales process. Working with a single service provider through the area in which we have a presence allows us to effectively handle this task," remarked Sergey Vasilyev, Manager of the Information Technology Department of REDMOND.

REDMOND is a modern, dynamically growing brand of home appliances. By participating in the creation of advanced technologies and fashion trends and creating a modern lifestyle the company offers the best achievements in the field of designing and manufacturing home appliances.

The official representative office of REDMOND Industrial Group LLC in Russia is Technopoisk.