OREANDA-NEWS. The Contact Center of Ukrtelecom provides consultations to its customers on a 24/7 basis. Monthly, 400 highly-qualified experts process over 800 thousand applications coming from the subscribers of B2C and B2B segments.

Ukrtelecom is committed to make customer service as convenient and high-quality as possible. We initiate the collection of objective data on the quality of the Contact Center and on the level of customer satisfaction. Now, anyone who calls 0 800 506 800 to solve any problem he/she faces can assess the qualification of an operator and the level of service of the Contact Center as a whole with the help of an automated telephone survey. Evaluation system is based on a 5-point scale. The answers to four questions will not take much of your time.

Such form of customer feedback will operate on a regular basis. Evaluation results will be considered in the further improvement of the customer service, in changes in the business processes and implementation of new training programs for Contact Center operators. Ukrtelecom sincerely hopes that subscribers, by spending a minute or two, will take part in the service quality monitoring and thus help Ukrtelecom become better.

Alongside the introduction of the quality assessment system Ukrtelecom centralizes all regional services. This will provide operation on the basis of uniform service quality standards, resulting in the resolution of customer problems during the first call.