OREANDA-NEWS. June 25, 2014. Air France has been nominated Europe’s best social media in customer service by an independent jury. This award distinguishes the Air France social media customer service centre based in Wembley (ESSC) in the UK.

The award recognizes the Company and teams’ commitment, who guarantee a response to their customers’ requests on the social networks in less than an hour, 24/7: @airfrance, @airfranceFr and on Facebook.

At the Montreuil, Wembley, Guangzhou, Santiago de Chile and Sydney centres, Air France responds to its customers 7 days a week in 9* languages and provides round-the-clock service in French and English to customers around the world.

This prestigious prize, awarded each year, aims to recognize and reward the most talented companies in the European call centre and customer service sector. The ESSC Wembley scooped up first prize from among some 80 social media customer services.

The jury emphasized: “Air France really understands that travelling is a genuine emotional experience and makes every effort to ensure that customers’ social media experience is a positive one”. Jean-Michel Mathieu, Company Vice President Digital Technology Division stated: “Social media are among our top priorities and at the heart of our commercial strategy. We are proud to be awarded this prize which recognizes our daily efforts to provide efficient online service to our customers”.

* French, English, German, Italian, Spanish, Portuguese, Corean, Japanese, Chinese (Mandarin and Cantonese)