OREANDA-NEWS. Fujitsu announced that it has upgraded the contact center system for its FMV Series of consumer PCs and has commenced operations.

Fujitsu developed this large-scale contact center system to respond to customers in the most suitable way possible through social networking sites (SNS) and other routes, and in line with the behavior patterns of customers who are increasingly taking a multi-channel approach. The center integrates an on-premises operations system newly developed by Fujitsu together with the cloud services from salesforce.com, linking together SNS and customer data.

In addition, in using cloud services, customer data encryption and dedicated lines connecting Fujitsu's on-premises system to salesforce.com's datacenter, the upgraded contact center achieves both security and quick response times.

Through the new contact center system, Fujitsu works to offer solutions to customers' PC concerns or troubles so that they can get the most out of their PCs, and as their partner, supports customer lifestyles in which computers are an integral part.

Fujitsu plans to apply the expertise it has gained in building and operating large-scale systems for contact centers with over 1,000 seats in order to build similar systems for the contact centers of customers.