OREANDA-NEWS.   Together, Avaya and T-Systems want to cover the growing demand for flexible, scalable call center solutions in Europe. To achieve this, the two companies, each market leader in their industry, have agreed to a cloud partnership. Avaya brings its fully-virtualized "Avaya Aura" software to the table, while T-Systems takes care of the necessary cloud infrastructure, application and service management along with data protection and security. The new service is to be operated out of Germany and will be available throughout Europe.

More flexibility and freedom in call centers
Thanks to software-as-a-service, minimum contract periods and high minimum usage requirements are things of the past. At the touch of a button, the cloud solution covers seasonal increases in demand or adjustments following mergers, outsourcing or insourcing. It can be scaled up or down and the customer only pays for what they actually use. This also means no major investments in new software or technology.

The cloud partnership builds on an existing cooperation. Avaya and T-Systems have already worked together on project business for several years, advising and building call center infrastructures for renowned customers such as mail order retailer Otto. Deutsche Telekom also relies on Avaya for call center software: for around ten years, Telekom has been serving all of its German customers using the Avaya solution. 30,000 agents answer 70 million calls a year with it in the call centers.

Leading in business - with partner solutions too
The partnership with Avaya also underlines Deutsche Telekom's strategic goal of becoming the leading supplier for business customers and offering innovative services with partners. The focus here is on the expansion of standardized IT solutions - T-Systems aims to generate 50 percent of its revenue through standardized solutions by 2017.