OREANDA-NEWS. April 22, 2014. Project on joined feedback system have been launched in a pilot mode for best service quality and Kazakhtelecom JSC claims processing and efficiency raise.

This project is a part of Kazakhtelecom JSC service-management system and assigned for efficiency raise and systematization of appeals (claims processing, applications for damages removal, inquiry appeals) of subscribers. Within the is also planned special business process on processing and implementing transparent system of statistic appeals reports that come from users. 

"Consolidation of all feedback flows is made within constant imperfection of service system. Our clients will be in advantage from this: contractual obligations will come to a new level, losses compensation if occurs, information on not satisfaction will be collected in one place, that will allow our specialists speeding up and raising appeals processing quality. In its turn, we hope to raise satisfaction level and subscribers’ loyalty", - as says Vitaly Myasnikov, Director of Sales department of Kazakhtelecom JSC.

Centralized feedback system will allow revealing violations of Kazakhtelecom personnel and its technical systems that reduce consumers’ satisfaction level for its further removal. The system also allows holding statistical analysis on appeals and revealing systematic violations of company’s obligations with further realization of correction measures. Launching of the project to exploitation is planed to III quarter 2014.