OREANDA-NEWS. Passenger satisfaction at a record high with 75% rating their experience excellent or very good, compared to 48% in 2007

o Record 72.3 million passengers at Heathrow in 2013, up 3.4%

o Strong revenue (up 11.3% to GBP 2.5 billion) and EBITDA performance (up 23.1% to GBP 1.4 billion) supported record GBP 1.3 billion capital investment

o Pre-tax profit of GBP 426 million, including GBP 292 million gain on sale of Stansted airport

o Terminal 2: The Queen's Terminal opening in June 2014, following on-time completion of construction phase

o Heathrow shortlisted by Airports Commission which confirmed there is a clear need for a new runway in the South East of England

Colin Matthews, Chief Executive Officer of Heathrow, said:

“Heathrow performed strongly in 2013 with passenger satisfaction reaching record levels. The construction phase of Terminal 2 was completed and the opening in June will be another major step in the transformation of Heathrow. We also welcomed the Airports Commission's interim report shortlisting our proposal for a third runway. We are now asking for views so we can refine our proposal to suit the needs of the UK and the needs of the local community.”

Definitions and notes

(1) 2013 data is for continuing operations, i.e. Heathrow only. 2012 operating data restated as Heathrow only and includes restatement of certain pension related items from employment costs to interest

(2) 2012 as originally reported, i.e. includes Stansted Adjusted EBITDA

(3) Adjusted EBITDA is earnings before interest, tax, depreciation and amortisation and exceptional items

(4) Adjusted pre-tax profit/(loss) is before exceptional items, gains/losses on disposals and fair value adjustments

(5) Nominal net debt excluding intra-group loans and including inflation-linked accretion

(6) Regulatory Asset Base (RAB) at end 2012 includes Stansted. Heathrow-only RAB at end 2012 was GBP 13,471 million

(7) Changes in passengers and net retail income per passenger are calculated using unrounded passenger data