OREANDA-NEWS. February 03, 2014. In 2013, Sberbank issued 453,700 mortgage loans for a total of RUB652bn, setting a new record for the bank. The volume of issued mortgage loans increased by 43%, compared to 2012, while the value increased by 27%. The mortgage loan portfolio increased by 39%, up to RUB1.4tn.

“We managed to achieve this result by perfecting our customer service, by increasing our level of service and improving the product line,” – Alexander Torbakhov, Deputy Chairman of the Board of Sberbank, said.

Last year the property accreditation process was drastically improved; a special offer on mortgage loans for young families, as well as the “12-12-12” program, was launched. The number of accredited property units exceeded 9 000, which indicates a 3 fold increase from 2012.

In 2014 the bank will continue to develop its mortgage lending, including the new housing development segment. In particular, special offers for young families in addition to the “12-12-12” program have been extended for the period of January 1st through to June 30th.