OREANDA-NEWS.   Ryanair, Europe’s favourite low fares airline, today (3 Jan) confirmed that from Sunday it will cut its standard airport bag fees from Ђ60/Ј60 to Ђ30/Ј30 at the bag drop desk, and from Ђ60/Ј60 to Ђ50/Ј50 at the boarding gate, bringing Ryanair’s bag fees into line with competitor airline’s standard airport bag fees.
This is the latest customer service improvement from Ryanair and follows:
 
•         the new Ryanair.com website (17 to 5 clicks to book)
•         24 hour grace periods (for minor booking errors)
•         “quiet flights” (pre-8am and post-9pm)
•         free small 2nd carry-on bag
•         reduced boarding card reissue and excess bag fees
•         allocated seating on all flights from 1st Feb
•         the launch of “My Ryanair” customer registration service
 
New business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service for its 81m passengers.