OREANDA-NEWS. ZAO Gazprom Mezhregiongaz Saint-Petersburg has reduced the resource intensity of its gas dispatch control and metering software. With the solution implemented by CROC utilizing Precise Software's application management software, the company has minimized the risk of system failure.

“The Monitoring and Control Information System is the basic software product for natural gas supply dispatch control and metering. Unregulated system downtime could lead to a serious disturbance of the company's business processes, including delays in the provision of required reporting documents. Software troubleshooting is a complex and non-trivial procedure, which may take from several hours to several days. CROC's solution has helped us to significantly reduce system response time to typical user operations. The most resourceful functions affecting general system performance and resilience were identified and optimized. As a consequence, the number of failures and time required for system recovery have decreased. Based on our own positive experience of using the solution, we can recommend it to other regional gas companies,” comments Alexander Dikarev, Head of IT, Telecom and Communications Administration, ZAO Gazprom Mezhregiongaz Saint-Petersburg.

The comprehensive performance diagnostics, analysis and optimization solution implemented by CROC for all monitoring system software components at ZAO Gazprom Mezhregiongaz Saint-Petersburg is based on the Precise Software's application management solution. Precise helps the customer's administrative employees timely identify the most resource intensive areas of code and provides recommendations on how to optimize execution.

“Due to the complexity of the customer's system and its high resource intensity, the load on servers sometimes exceeded the maximum level - a situation which led to system failures. In addition, each technological link of the system had its own monitoring tool. This extended the diagnosis process, which was incomplete. We have provided for complete performance visibility and now the location and root cause of the problem can be identified much quicker and more effectively,” says Pavel Minin, Corporate Account Director, CROC.

“ZAO Gazprom Mezhregiongaz Saint-Petersburg, just like many of our software users, faced a situation whereby its application system was no longer capable of coping with its responsibilities. The Precise application management solution helps to adapt the software to meet increasingly challenging business needs and the process is performed gradually, without system interruption or downtime,” says Charlie Wiemann, Senior Director of Operations at Precise.