OREANDA-NEWS. Launches a new 250-seat delivery center in Mumbai purely focused around banking and financial services clients

This partnership encompasses support for end-to-end multi-channel customer lifecycle management for Bank of India's end customers.

Mumbai - India, and Dallas - Texas: Aegis Limited, a global outsourcing and technology services company announced today that it has entered into a five-year strategic partnership with Bank of India (BoI), one of India's largest public sector banks with over 4,500 branches and presence across 22 countries. With its quality statement of “Relationship beyond banking”, Bank of India has been in the forefront of introducing various innovative services and systems across Indian financial sector.

As part of the engagement, Aegis will provide support and manage BoI's end-to-end customer lifecycle value chain, including multi-channel customer onboarding and service operations, data management and collections. It will also provide a customer relationship management (CRM) platform, including core banking features and the knowledge portal. The scope of the contract includes support for all banking products and services such as deposits operations, banking processes, lending services, insurance and investment banking, account and card services.

Speaking during a visit to the delivery center, Mrs VR Iyer, Chairperson and MD of Bank of India stated, “Entering into an alliance with Aegis will enable 65 million customers of the bank to avail services without having to visit or contact the branches. This arrangement will reinforce the continuous endeavors we have been making for enhancing customer excellence.”

Mr Sandip Sen, Global CEO, Aegis Limited said, “The opportunity for customer relationship management BPO within the Indian banking and financial sector is large and Aegis has, within a short timeframe, built a strong BPO practice focused around Indian banking and financial institutions. With a singular approach of customer experience, Aegis will deliver higher-value services to help Bank of India drive operational excellence, and enable its management team to maximize customer experience.”

Under the terms of the contract, Aegis will provide customer contact management, marketing services, recovery function, fulfillment and transaction support and other services through its new state-of-the-art delivery center in Mumbai. This engagement will initially have about 150 personnel, which would then be scaled up to 500 people across two centers.

Aegis has over three decades of leadership in customer lifecycle management and a track record of introducing new process and technology innovations. With 20 years of experience in serving Fortune 500 banking and financial services organizations and over 6,000 seats globally, Aegis continues to help its partners manage risk, comply with regulations, and enhance customer relationships.