OREANDA-NEWS. Commercial Port of Vladivostok has introduced Queue Management System in the Customer Service Center. It allows to reduce waiting time and improve quality of services rendered to the customers.

Today queue management system is the good way for the service-oriented businesses striving to enhance customer satisfaction. Queue management system installation is an integral part of ongoing modernization of Commercial Port of Vladivostok. It is evident that it enables the staff to interact with and serve the customers quickly and efficiently especially during peak hours.

"This new system has been well received by both the customers due to the reduction of waiting time (no physical queues) and the employees. It helps the staff not interrupt the work. They work more quickly and efficiently," said D. Domrachev, Deputy CEO & Commercial Department Director. Queue management system makes it possible to provide more accurate statistical data, extensive reporting and make analysis of the performance of Customer Service Center.