OREANDA-NEWS. NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced that business customers in Japan report higher satisfaction with mobile phone or PHS services from DOCOMO than any other provider - the fifth consecutive year DOCOMO has achieved this top ranking - according to the J.D. Power Asia Pacific 2013 Japan Business Mobile Phone Service StudySM.

The study, which was released yesterday, considered the four factors of handset and service, troubleshooting, sales representatives, and cost in determining the ranking. Once again, DOCOMO scored highest in overall satisfaction.

"NTT DOCOMO is pleased to be recognized for our efforts for the fifth year in a row," said Tsutomu Shindou, Executive Vice President and Managing Director of the Corporate Marketing Division. "We would like to thank our customers for their warm reviews and continued loyalty. The entire DOCOMO organization is committed to achieving the highest level of satisfaction from our business customers and from the general public."

Going forward, DOCOMO is determined to further strengthen customer satisfaction with a variety of initiatives to continuously upgrade services, including efforts to improve network quality and expand coverage areas.