OREANDA-NEWS. Tata Power, India’s largest integrated power utility, has been awarded the prestigious Energize Awards 2012-2013 for “Excellence in Power Distribution” and “Excellence in Power Transmission”. Energize 2012-2013 was organised by Talwar Solutions in association with CNBC TV18 with Smart Grid partner ABB and process validation partner E&Y.

Energize Awards 2012-2013 were instituted to recognise those organisations and individuals who have made and are making a difference to India’s energy sector. The evaluation committee evaluated the applicants on the contributions made by each applicant in adopting best practices to minimise AT & C losses, for reliability indices, metering, repairs and maintenance of the distribution network and system, and for grid availability, reliability, cost and operational efficiency of the transmission network. It also included financial parameters including working capital and operating revenue.

Tata Power emerged as the organisation adopting best practices as per the above categories in distribution and transmission and won the award for “Excellence in Power Distribution” and “Excellence in Power Transmission” for the year 2012-2013 in Mumbai.

Ajoy Mehta, IAS, managing director of MSEDCL, presented the award to Tata Power. The award was received by Vijay Chourey, M Shenbagam, Ramchandran Pillai and Sunil Joglekar of Tata Power.

Speaking on the occasion, S Padmanabhan, executive director, Tata Power, said, “It was indeed a moment of great pride to have received the award for excellence in power distribution and transmission. We at Tata Power always strive to provide superior customer service in line with international standards. We are delighted that the hard work and efforts put in by our teams has been recognised and we will continue to maintain and excel in high standards in customer service.”

The company is currently the fastest growing power utility in the city of Mumbai and believes that success is achieved by providing the best customer service possible. Tata Power had a consumer base of 26,000 direct consumers prior to its retail expansion in Mumbai which commenced from November 2009 onwards. Today, the company is growing at a rapid pace and the consumer base has moved from 26,000 to 4.1 lakhs in less than four years.

Tata Power is supporting its increasing customer base by enhancing customer service efforts in the city. The company already has 25 customer relations centres across the city. These centres aim to facilitate prompt and easy payment of electricity bills and also accommodate those people wanting to switch to Tata Power as their preferred power supplier. They are strategically located and are built on the values of trust, care, energy, excellence and elegance - five values embedded in the “architecture of care” philosophy for the creation and functioning of the centres. With prompt attention to customer queries and a friendly atmosphere, the centres intend to deliver a whole new experience to consumers.