OREANDA-NEWS. The Delhi Metro Rail Corporation (DMRC) will be observing 15th July 2013 to 21st July 2013 as "Customer Satisfaction Week” in which feedback from commuters will be taken on various aspects of operations, their expectations, improvements required in various fields to make our service even better.

 During this week, a host of activities will be undertaken by DMRC staff under the supervision of station managers such as Customer Satisfaction Survey, Smart Card Promotion drive, Women coach drive, Reverse Journey drive and spread awareness about use of lifts/escalators, making queues at token counters and during boarding/de-boarding of trains, online recharge facilities, energy conservation etc.

 One of the main activities of the week, the ‘Customer Satisfaction Survey’ will be conducted at top twenty two Metro stations having the highest ridership/footfalls. (List of stations attached). The survey will include seven aspects pertaining to Delhi Metro services, such as:

 Availability
 Accessibility
 Information availability
 Quality of Service
 Customer care
 Comfort
 Safety & Security

 Keeping a quality approach to public transport operations and focusing on interest of passengers’ requirement, recently, DMRC has implemented many new initiatives that will contribute to promote Customer Satisfaction. Some of them include reserving more seats for elderly & disabled commuters, raising awareness about them through conduction of Special Drive on Saturdays & Sundays, imparting Sign Language training to station staff to facilitate hearing impaired passengers. DMRC strives to maintain the international standards of excellence and emphasizes from time to time in taking feedback from commuters to enhance its service.

 The Delhi Metro today covers 190 KMs including Airport Line spanning over 145 Metro stations and carries about 2.3 million (23 Lakh) commuters on week days and is expected to carry around 4 million (40 Lakh) commuters by the end of 2016.