OREANDA-NEWS. mercator and the Emirates Group’s IT Customer Contact Centre has won the “Middle East’s Best Helpdesk Award” of the year. For the fifth year in a row, award organisers Insights, have acknowledged the contact centre team for its excellence in delivering customer care and support.

“We have a dedicated team of people with vast experience, ensuring to deliver superior customer service and efficient communication in our call centre,” said Patrick I’Anson, Head of Call Centre. “We understand the significance of our role as a call centre to provide timely IT solutions resulting in customer satisfaction and business success,” he added.

The customer service centre provides a direct connection between Emirates IT and the Emirates Group as well as mercator’s more than 130 customers, based in 80 countries across six continents.