OREANDA-NEWS. Aegis Limited, a leading outsourcing and technology services company and part of the USD 27 billion conglomerate Essar, today announced that it has been recognized as a leader in the IDC MarketScape: Worldwide Customer Care BPO Services 2013 Vendor Analysis – Leveraging the Four Pillars to Modernize Customer Experience (doc #240710, April 2013). IDC MarketScape measures key strategy of service provider success across two primary categories — capabilities and strategies.

This vendor assessment report for the customer care BPO services market represents IDC's opinion on vendors which are well positioned today through current capabilities and which are best positioned to gain market share over the next few years. IDC highlights Aegis' diversified vertical portfolio and customer experience led approach as the key strengths that position Aegis as a Leader in the IDC MarketScape study.

“We are pleased that IDC has recognized our areas of strength and identified us as a Global Leader," said Sandip Sen, Global CEO, Aegis Limited. “Our strategic investments in building deep industry expertise and transformational capabilities have been instrumental in our success. Aegis is committed to building on a tremendous momentum to continue to offer innovative services for our clients, drawing upon our global network of contact centers and unique combination of high-touch experience services."

“Aegis' vertical diversification and dedication to customer experience were two major highlights that contributed to its ranking as a Leader in the MarketScape. The AegisLISAn social customer care offering stood out as a differentiator, as this solution deeply impacts Aegis' clients' customer experience,” said Melissa O’Brien, Research Analyst, IDC Customer Care BPO.

Aegis has made some significant investment in customer experience management through its partnership with COPC, Multi-Channel integrated offering and Experience centers. These innovations enable clients to peek into the contact center of the future and get an understanding of end customers experience and brand perception.