OREANDA-NEWS. NTT Communications Corporation announced that the company and its global telecommunications-carrier partners agreed on a range of measures to further enhance Arcstar™ Global Network Services during the Arcstar Carrier Forum 2013 in Japan on February 26 and 27. The Arcstar Carrier Forum is an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations.

This year, 20 partner carriers agreed on numerous best practices aimed at improving service availability, lowering outages per line, improving time to repair, strictly adhering to service-delivery deadlines and providing customers with real-time information and detailed disclosure of failures and related follow-up.

In discussions concerning this year’s major topic, "Transparency for Transformation," the participants considered how to improve service quality in terms of design, delivery, operation and maintenance, with a special emphasis on customer satisfaction. Carriers shared their methods for monitoring and restoring services, including what and how frequently they communicate with a customer in the event of a malfunction. They also agreed on the critical importance of maintaining network quality while advancing network technologies, such as OpenFlow network virtualization, in the era of cloud computing.

In celebration of this tenth gathering of the Arcstar Carrier Forum since 2000, NTT Com presented awards to carriers for the most outstanding quality-enhancement practices and achievements.