OREANDA-NEWS. Reliance Infrastructure Ltd. (RInfra), India’s leading integrated infrastructure and power Company, announced the launch of online chat service for its 28 lakh Mumbai suburban power consumers. Consumers can now chat online with the Company Representatives and get their queries / grievances resolved on the real time basis. They can also get guidance regarding their application status, bill related issues, payment options and other procedural information.

Reliance Infrastructure Ltd. is India’s first Power Utility to launch an innovative consumer centric service in power utility business to ensure consumers queries and grievances are handled on realtime basis.

To avail the service, RInfra’s Mumbai consumers are required to log on to the ‘My Account’ services on the Company’s website www.rinfra.com. They can start chatting with the Company Representative and get their queries resolved.

Consumers can also obtain information on chat services regarding - Change of Name Requests, e- Bill and SMS Alerts, Billing and Payment, Web Based Services, My Account Services as well as other value added services.

The chat services will be available seven days a week - between 8.00 a.m. and 5.00 p.m. However, based on the responses and feedbacks of consumer, the service timelines could be extended in near future.

Commenting on the development, Spokesperson Reliance Infrastructure Ltd. said, “We are very pleased to introduce another ‘First’ of its kind online service for our valued consumers in Mumbai. We are confident that the service would not only save precious time of our esteemed consumers, but will also give them freedom to get their issues resolved on real time basis, from any location.”

He further added, “Introduction of this online service may also see drop in the incoming phone calls as well as Walk Ins to the Customer Care Centers for general enquiries and procedural information.”

Consumers availing the service would be saving their precious resources, especially time and money, as they would not be visiting RInfra’s Customer Care Centers to get their issues redressed. They would also be in a position to know the status of their grievance and other required procedural information as per their convenience.

Known for implementing consumer friendly technologies in power distribution, RInfra has already implemented several leading IT based consumer-centric services like - IVR payments, WAP site m.rinfra.com, WAP based bank and card payments, Online Energy Manager, Paperless billing, My Account, an assortment of billing and payment alerts, short code based SMS services through 5616191 etc.

To reiterate, RInfra is the largest power distribution licensee in Mumbai with 25 years license to distribute electricity in its licensed distribution areas spread over 400 Sq. Kms. in suburbs and surrounding areas of Mumbai. The Company supplies power to around 2.8 million consumers.