OREANDA-NEWS. October 04, 2012. IBS Group, a leading software development and IT services provider in Central and Eastern Europe, has won the Microsoft Dynamics CRM Awards 2012 in the Chemical Industry, Papermaking and Metals Industry nomination for its professional expertise and experience in deploying Microsoft Dynamics CRM solutions in these sectors, reported the press-centre of IBC.   

IBS Group’s practice of Microsoft Dynamics based CRM solutions for industrial clients is among the strongest and rapidly developing ones in Russia’s IT market. Over the last year alone, the Group designed and deployed several systems, which were among the largest in the market, for leading Russian and international companies. One example is a world-class CRM system implemented by IBS Group for Novolipetsk Steel (NLMK), and another major project is currently underway to deploy a CRM solution at EvrazHolding.

Winning the Chemical Industry, Papermaking, and Metals Industry category represents a landmark achievement for IBS Group. We see rising demand in these sectors for sophisticated CRM solutions. Microsoft’s technology has changed the game for industries in need of complex customer-service models and ordering processes. CRMs have truly delivered a comprehensive solution for harmonising interfaces between buyer and manufacturer.

In deploying CRM solutions, IBS Group focuses on their efficiency for the client’s business. Apart from implementing basic CRM functions, the Group builds on its experience of developing user-friendly interfaces and self-service applications that enable customers to place orders and requests for very complex products, stay actively involved while they are being processed and agreed on the producer side, monitor execution in real time, exchange documents where necessary, etc. From the producer’s perspective, IBS solutions help in engineering comprehensive information flows, setting up efficient coordination between departments, and ensuring the required integration with accounting, production planning, document flow, and other customer service systems.