OREANDA-NEWS. September 18, 2012. Fujitsu has today commenced the global launch(1) of its Workplace-LCM Service, which optimizes ICT utilization and thoroughly supports the lifecycle of corporate end-users' ICT equipment, from planning and acquisition to deployment, operation, equipment removal, and disposal.

The service provides total outsourcing support, for a monthly fee, for all of the tasks inside a company associated with today's increasingly diverse, multivendor ICT equipment, including procurement, deployment, day-to-day operations, and migration to the newest environments.

Offered primarily in Japan since 2009, the service will now be available both in and outside Japan upon an integrated service management platform, and employing a 24-hour, multilingual service desk to support global operations. This will enable Japanese companies that are expanding globally to standardize ICT services across all of their locations and enhance their ICT governance from the perspective of their headquarters in Japan.

Moreover, a new addition to the service is support for smartphones, tablets and other smart devices to help transform the ways people work and respond to the wide-ranging needs of today's end-users.

In recent years, with the intent to as much as possible curb initial investment costs, many Japanese companies are experiencing rising needs associated with a shift away from ownership of ICT assets to a usage-based service model, demonstrated by the outsourcing of ICT equipment operations for end-users and the deployment of virtual desktop environments.

Moreover, as Japanese companies have entered emerging markets and expanded their existing global locations, they have had to address such issues as shortages of skilled ICT personnel and the need to build secure ICT infrastructure, in Japan and around the world. To meet these needs, Fujitsu is now leveraging its long track record in Japan to globally launch its Workplace-LCM Service.

By using a globally uniform service management platform for its Workplace-LCM Service and providing service desks to support global operations, Fujitsu will be able to deliver a standardized service of high quality. Overall control of the service is conducted by global service managers with rich experience cultivated both in and outside of Japan. By coordinating with service personnel in locations around the world, they are able to visualize the ICT environment and operating conditions of each customer location, including Japan, and report and propose improvements to the customer's headquarters in Japan. In this way, Fujitsu helps customers strengthen their global ICT governance as well as related security measures.

Moreover, for smart devices, such as smartphones and tablets, which are increasingly used in business, Fujitsu has added a new Smart Device-LCM Service(2) to provide one-stop support, from deployment to operational management. This service is provided jointly with Fujitsu FSAS Inc.