OREANDA-NEWS. July 26, 2012. The training took place in late June. Its special program methodology has been developed by Company’s own experts and trainers and united the best international techniques. A key theme of the training was to raise the standards in the areas of telecommunications customer support and work with the emotional customers. "It often happens that a person who is sick and calls the call center is not in the best mood because of poor health, and thus demands a particularly attentive attitude. Ability to show the human part, combined with professional expertise - this is exactly what we teach and require our staff, "- said Deputy Director of Personnel of Oranta Mr. Vitaly Korol who conducted the training.

Overall, the training was attended by more than 20 employees of the department of medical assistance and claims handling of the assisting company of Oranta – Garant-Assistance.